Обязанности и достижения:
• Set and met performance targets for speed, efficiency, sales and quality;
• Managed the daily running of the team;
• Liaised with other team leaders, operatives and third parties to gather information and resolve issues;
• Monitored random calls to improve quality, minimise errors and track operative performance;
• Reviewed the performance of team, identifyed training needs and planed training sessions;
• Handled the most complex customer complaints or enquiries;
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
• Forecasted and analysed data against budget figures on a weekly and monthly basis;
Top manager on German and CIS market's