Business Development Director | Sales & Marketing Director | CEO | COO | General Manager | Hotel Manager

Был больше месяца назад

По договорённости

50 лет (родился 07 июня 1975), cостоит в браке, есть дети

Москва

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 20 лет и 11 месяцев

- Февраль 2014 – работает сейчас
- 11 лет и 10 месяцев
Executive Vice President
“Imperial River Cruises”, Москва
http://www.imperialrivercruises.com
Cruise consolidator & DMC for Russia and Ukraine
Обязанности и достижения:
• Sales management; strategies for the markets of interest • Collaboration with existing partners: talks, correspondence, contracts, business development • Pricing policy - to monitor and to adjust • Managing the outsourced personnel: SEO, units of telemarketing and advertising • Creating advertising and marketing campaigns • Staging presentations / training seminars / webinars • Participating in specialized exhibitions and fairs • Search for new markets and channels of distribution • Controlling the servicing: visa invitations, transfers, hotels, additional tours...; personal support of VIP groups • Handling clients' feedback; settling the claims • Creating content for website, brochures and social media • Cooperation with designers, copywriters, SEO-specialists 1). Successful sales in North America under the relationships' crisis with Russia 2). Latin America: new markets opened; first travel groups received & serviced 3). Several tourist groups to Russia and Ukraine yearly 4). Website is redesigned; advertising materials are updated 5). Optimized: business processes and corporate operating environment - including communication with the outsourced SEO, units of telemarketing and advertising 6). Done: general rebranding of the company 7). Passenger pre-cruise information packages have been updated 8). Patterns of providing additional passenger servicing were improved
- Декабрь 2002 – декабрь 2011
- 9 лет и 1 месяц
Director-Sales & Marketing / Deputy General Manager / Senior VP Sales & Marketing
“Poseidon Expeditions”, Москва
http://www.poseidonexpeditions.ru
North Pole and Antarctic expedition cruises
Обязанности и достижения:
• Reorganization of the company and further business development together with its owners • То form out the company structure. Budgeting • To generate ideas and development strategies • To create and to manage the Sales & Marketing Department. To control the company’s foreign representatives • Sales (including personal ones): planning and execution, management and analysis; developing the Sales Agents’ network • To design and to implement concepts of promotional materials and websites • To participate in specialized exhibitions in Russia and abroad, and to arrange for such participations • To arrange for training seminars, webinars, workshops and to run the events • To draw up samples of contracts (in English and in Russian) with partners and passengers - for international usage, maritime law • To write articles & press releases; to provide for radio and TV publicity; to make specifications and scenarios to promotional videos • Product management & branding: creation of products, promotion, and product correction/adjustment • Tour directing and personally guiding large groups of cruise passengers on ships (VIP travelers) • To coordinate activities and interactions of the company’s departments and the outsourced units; to develop job descriptions; to develop logistical plans; to debug business processes • CRM • Personnel recruitment 1). Deals and contracts from $10-20 thousand to $ 2,5 million; sales more than tripled in 4 years 2). Sales & Marketing Department and Customer Service Department were launched 3). Sales system was built and balanced on crisis management principles; Sales Agents’ network was expanded; market diversification was applied; sales’ strategies were developed and structured 4). The set of appropriate contracts (Russian and English languages) with partners and passengers - for international usage - has been drawn 5). New products were launched; the technique of raising product liquidity has been implemented 6). First ever to personally sell two full charter expedition cruises with only Russian travelers aboard: one North Pole voyage and one Antarctic voyage 7). Successful expedition cruise operator has been launched and led to stable positions at international markets
- Июнь 2004 – август 2009
- 5 лет и 3 месяца
Cruise Director / Hotel Manager on cruise ships
“Poseidon Arctic Voyages”, Москва
http://www.poseidonexpeditions.com
Intl operator of expedition cruises; London, Great Britain - Moscow, Russia
Обязанности и достижения:
• General control of cruising; managing of emergencies • To monitor the contractors to keep up with terms and conditions • To create and to manage the Hotel Department on expedition cruise vessels; to standardize and to control functioning of the Passenger Service and the restaurant; to monitor the performance of the Expedition Leader and the Expedition Team - they are responsible for route planning, excursions and the entire passenger cruise program of edutainment • To interact with captains of ships; ship agents; representatives of the Shipowner; insurance and assistance companies; air carriers (charters); environmentalists… • To elaborate, to implement and to control the logistics of passenger operations on shore before and after cruises: meeting & seeing off at airports, transfers, meals, excursions, hotels, luggage handling, emergency aid, assistance with border and customs control • To manage, to control and to optimize the onboard commerce (cash, CCs, payments to the Crew etc.) • To arrange for new product sales aboard the current cruise 1). Completed successfully: 5 cruises to the North Pole, 7 cruises in the High Arctic, 3 cruises in the Russian Far East: Commander Islands, Kamchatka, the Kuriles 2). Logistics of passenger operations in ports has been optimized 3). I have arranged for more than 10 calls of expedition ships (including icebreakers) to foreign ports 4). Logistics of passenger operations in the High Arctic and the Far East has been optimized: excursions and landings by ship’s helicopters and Zodiac boats - in the first place 5). Over a 1500 passengers have been serviced successfully: ship’s hotel and restaurant received excellent passenger feedback - so was the evaluation by the Western Subcharterers

Образование

- Высшее образование
- Очно-заочная
- 2006
Russian Presidential Academy of National Economy and Public Administration
Факультет: National Economy
Специальность: Corporate Management
- Высшее образование
- Дневная/Очная
- 1997
Pyatigorsk State Linguistic University
Факультет: Linguist, Psychology
Специальность: English language; Psychology, Linguist, Teacher of English, Practical Psychologist

Обо мне

Дополнительные сведения:

Languages and additional skills: fluent in English (written and oral); experienced PC user: MS Word, MS Excel, MS PPoint, Adobe Photoshop, Adobe Acrobat Pro, Camtasia Studio...; driver’s license “B” ✓Marketing & Sales: strategies: developing and updating; planning; telemarketing, B2B, B2C; leads, sales funnel, conversion; Sales Department from scratch, training, motivation, KPI… ✓Management and development: organization/optimization of business processes; operations - management and development; planning and budgeting; innovations; time management; new markets… ✓Launching: business from scratch, new units (including hotels), new destinations & products: business planning & analysis; management standards, quality standards; team building; relationships with key partners; product management… ✓Additional: passenger transportation logistics & time-charter contracts; construction work: projects, estimates, procurement, personnel, quality control and timing.

Иностранные языки

Английский язык — cвободное владение

Водительские права

B — легковые авто

Фото, имя и контакты доступны только авторизованным пользователям

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