Senior position in plastic card related vendor / Project manager

Была больше месяца назад

160 000 ₽

52 года (родилась 02 октября 1973), не состоит в браке, есть дети

Москва, готова к переезду

Аэропорт

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 31 год и 2 месяца

- Июнь 2007 – работает сейчас
- 18 лет и 6 месяцев
Senior Manager, Head of Card Middle office
OOO HSBC Bank (RR) ; www.hsbc.ru, Москва
Обязанности и достижения:
March 2008 – present time Senior Manager, Head of Card Middle office (4 team-members) - Maintaining full Operations functions including: staff hiring, training, development and performance monitoring; - Managing and monitoring over: card opening/closing/blocking/replacement, card/PIN personalization, delivery and distribution to clients, card/PIN storage - Card Life Cycle database creation to provide timely and full card migration monitoring inside the bank. - Description of related business processes, internal procedures preparation (12), agreement of technical specifications with Card vendors (Novacard, Oberthur Technologies, and GPE). - Ensure operational policies are followed to deliver acceptable audit ratings (both internal, external). - HR policies Implementation: monthly and annual performance reviews, required training acknowledgements, annual certification compliance - Close cooperation with Product & Proposition, Credit Risk, Fraud Prevention departments, Finance, personalization vendors, Payment systems (VISA/MasterCard). - Coordination with Change management in relation to enhancement requests initiation and new functionality implementation. - New card products/services and business enhancements testing and implementation - Sign off process flows; duly providing of statistics and reporting to related departments June 07-February 08 Manager, Head of Card issuing and acquiring (2 subordinates) - Implementation of Personal Financial Services related to banking cards from zero level. - Settlement of all non-monetary card processes (issue/reissue/embossing files generation, warning bulletin set up/delivery and distribution between branches, card/PIN storage and off-balance accounting). - Testing and parameterization of system applications. - Meetings holding with foreign partners and vendors. Achievements: - Successful project implementation of HSBC PFS (personal financial service) in Russia in relation to card non-monetary activity in June 2009 in Moscow. Start up project. - Card Life Cycle database development / implementation for card maintenance and reporting to CBR and VISA, MasterCard - Smooth and effective optimization of current processes in order to facilitate an efficient implementation and follow cost –saving policy.
- Апрель 2001 – июнь 2007
- 6 лет и 3 месяца
Head of card issue division
Bank Societe Generale Vostok (BSGV) ; www.bsgv.ru, Москва
Обязанности и достижения:
Feb 04 - June 07 Head of card issue division - Participation in project on switching to foreign Processing Center; - Coordination with Personalization Center; - Creating of manuals, procedures for Card Support Center and Card opening group; - Training seminars for new Branches Apr 01- Jan 04 Back office banking card specialist: - Card maintenance procedure (opening, closing, renewal, reissue for payrolls; individuals; vip; corporate clients) - Coordination of card maintenance process with all BSGV branches; - Consulting of brunch staff about banking card processes; - Creating and dispatching embossing files to processing center; - Card distribution between branches; Client’s claims, disputes maintenance - Back up function - daily processing and charge back documents collecting Achievements: - Implementation of retail card project for internal customers. Start-up project - Successful migration of full card database to foreign Processing Center - development and implementation of internal banking card system
- Октябрь 1994 – июнь 2001
- 6 лет и 9 месяцев
Customer Service Department specialist
ABN AMRO Bank Moscow, www.rbsbank.ru, Москва
Обязанности и достижения:
Feb 1995-Mar 2001 Customer Service Department specialist - Client’s account maintenance procedure; client’s account opening; Payment order checking and verification; Tax inspection inquiries; BR instructions monitoring July 1994-Jan 1995 Cashier Oct 1994-Nov 1994 Customer service training (Amsterdam)

Образование

- Высшее образование
- Вечерняя
- 1996
Российский государственный торгово-экономический университет
Факультет: Финансы и учет

Обо мне

Дополнительные сведения:

Mountain skiing, travelling by car, esoterica Key Skills: - 9+ years’ experience in banking card activity in foreign banks in Russia: BSGV and HSBC. - Knowledge of non – monetary aspects of card processes, including retail, corporate and salary projects (VISA / MasterCard). - Knowledge of card/PIN personalization procedures and requirements (banking, personalization bureau, VISA/MasterCard) - Solid experience in team leadership (up to 6 subordinates). - Strong self-management skills - Experience in project management - Strong negotiation skills, both in Russian and English. - Ambitious, flexible, customer focused and conscientious person. - Cross cultural awareness and tolerance. - Result oriented person with strong communication skills at all levels and systematic approach. - Well developed problem solving and decision making skills Personal traits: A hardworking, self-motivated and responsible employee, who enjoys meeting challenges and seeing them through, while remaining confident and good-humored under pressure. A problem-solver with the ability to adapt well to new situations and to work as an effective team member. I believe that I treat all persons including customers in a way that I would like to be treated myself. I am very even tempered and can be relied upon at all times. Overall, I am dedicated to my work and always willing to put in the extra effort whenever it is required. Компьютерные навыки: PC: MS Word, Excel, Adobe Acrobat, Power Point, Access, Lotus Notes