Project Manager

Был больше месяца назад

60 000 ₽

39 лет (родился 11 мая 1986)

Москва

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 4 года и 8 месяцев

- Август 2013 – ноябрь 2013
- 4 месяца
Project Manager
Credit Bank of Moscow
Обязанности и достижения:
Bank products development and implementation - project plans creation and execution controlling. - coordination of product operating principles with payment systems (Visa, Mastercard) (BIN requesting, project request forms filling, providing necessary documentation to be loaded to VisaNet f.e.) - bank internal project coordination and controlling. - providing any necessary payment system's regulations and specifications to requesting bank departments.(Card branding rules, interchange rates f.e.) Projects started: Visa Prepaid card for Sochi 2014 Visa virtual accounts Card to card service in e-commerce
- Апрель 2009 – август 2013
- 4 года и 5 месяцев
Principal officer of Card support service
Raiffeisenbank
Обязанности и достижения:
- call-center employee's efficiency controlling (calls pre hour, aftercall handling, average talk time) - employee's presence and lateness control. - job schedule monitoring and correction. - execution of payments system procedures (referrals, voice auth's, emergency cash) - staff recruitment and training, further development monitoring. - creation of card support service procedures. - monitoring and discussion of employees stats with service quality department. Achievements: 2010 - promotion from junior officer to officer. 2011 - promotion to wealthy client's support group officer 2012 - promotion to card support service principal officer

Образование

- Высшее образование
- Дневная/Очная
- 2009
Moscow Humanitarium University
Факультет: Foreign Relations
Специальность: Foreign relations specialist

Обо мне

Дополнительные сведения:

- MS office package advanced user (MS Word, MS Excel, MS Power Point, MS Visio, MS Project) - customer cards and accounts monitoring programs (Midas, Online, Prime) - English Advanced + Business English knowledge. - proficient writing in English - Articulate speech. - Knowledge of business etiquette. - experience in team management of up to ten people. - experience of daily communication with the heads of Departments and units within the framework of the development, execution and approval procedures, projects and products. - Experience in designing and coordination of the principles of their work with payment systems Visa and MasterCard. - Experience of creation of business requirements, project plans and monitor their execution in time.