Senior development / sales / client service manager

Была больше месяца назад

По договорённости

41 год (родилась 30 января 1984), cостоит в браке, есть дети

Москва

Академическая

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 7 лет и 2 месяца

- Июль 2007 – август 2010
- 3 года и 2 месяца
Senior client service manager
Business Analytica - IMR, Москва
Обязанности и достижения:
 requests processing (aural and written consultancy on company’s products and services), inc. - retail audit and other research types methodology interpretation, - correlation of Clients’ capabilities and demands with the Companies’ capabilities;  preparation of standard, nonstandard and proposals;  new Clients attraction (by attending various related exhibitions, forums, etc.);  contract expansion with the existing Clients; inc. additional products and services offers;  control and coordination at all work stages, inc. - proposals’ adjustment, - agreements’ adjustment, - agreements terms and conditions execution by both Parties (new category launch; data and reporting materials processing), - accounts receivable and document flow;  Client servicing, inc. - training performance on research methodology (retail audit, retail and catering census, ad hoc research) and Company’s special software (Analyzer) designed for convenient data analysis, - solution of different technical, juristic, finance, statistical and methodology inquiries;  independent presentation of company and research methodology;  attending forum Private Label Director 2008 as a speaker;  development and training of colleagues, new employers, assistant;  management and supervision of client service managers’ assistants. Co-operation with existing and potential Clients was in Russian and/or English.
- Август 2006 – июль 2007
- 1 год
Senior development manager
VIPConsultService, Москва
Обязанности и достижения:
 number of employers under supervision and management: 3+1;  ad hoc research;  development of research methodology and reports’ structure;  collection, processing and analysis of statistical data and information obtained via expert interviews;  reporting obtained results (following geographical coverage: Russian regions, Greece, UAE, Cyprus);  Client service with Clients from Cyprus, Greece, UAE, United Kingdom and Russia;  exploring and working through potential markets for the research; new product promotion (servicing);  attraction of new Clients to projects and agreements conclusion;  project management and coordination;  participation in promotion materials and products development (inc. leaflets, brochures, slogans, etc.);  special literature translation from English to Russian and vice versa; translation improvement on to English.
- Январь 2006 – июль 2006
- 7 месяцев
Project head
B2BResearch, Москва
Обязанности и достижения:
 project group: no. of employers under supervision and management: 3;  ad hoc project management and coordination;  planning, control and coordination;  ad hoc / b2b research, inc. collection and processing of relevant statistical data;  data analysis and reporting  research results and reports presentation. As a new product development manager:  exploring and working through potential markets for the research;  new product promotion for a syndicate usage;  development of research methodology presentation;  active exploration and attraction of new Clients to projects;  independent presentation of company, its products and services to potential Clients.
- Март 2004 – июнь 2005
- 1 год и 4 месяца
Research executive
BRG Consult (Business Research Group (BRG) division)
Обязанности и достижения:
 market research (ad hoc/b2b research) of construction and finishing products markets (mainly heating and sanitary ware products) in Eastern Europe (Latvia, Lithuania, Estonia, the Ukraine and Russia);  statistical data collection and analysis: - collected via open sources: GosComStat, Federal Custom Service, European Ministry of Statistics, etc., - expert interviews (telephone and/or personal in-depth interviews with manufacturers, distributors, representatives and others), - business travels: trade fairs, exhibitions and other related events attendances;  collected data analysis, market size estimations, five years forecasts  reporting; related news letters’ publications every quarter;  working with a Company’s data base;  new employers’ development and training. November 2004-May 2005 Independent consultant/representative based in Russia:  Client services;  Client base expansion: - existing research reports promotion to new Clients, - new projects and new potential Clients exploration;  managing and working with CRM system.
- Январь 2003 – февраль 2004
- 1 год и 2 месяца
Consultant /manager
VIPConsultService, Москва
Обязанности и достижения:
 working on time part basis;  consumer market research (different promotion types effectiveness, FMCG);  marketing planning;  new product (light water “Langvey”) promotion on to the market (healthcare segment);  potential clients’ consultancy on a product.

Образование

- Высшее образование
- Дневная/Очная
- 2004
Kent University
Факультет: Canterbury Business School
Специальность: BBA – Bachelor of Business Administration

Обо мне

Дополнительные сведения:

I am a person with an active life position, mobile, communicative, creative and fast learning. I am kin on order and discipline as I believe that the work quality and successful cooperation with colleagues and partners highly dependent on these two qualities. Combination of gained knowledge and experience, natural charisma and relative honesty always helped me to establish trustworthy and long-term partnership with my colleagues and partners. Any new and challenging tasks – a great opportunity to test and improve myself. Strong in organisation and coordination. More detailed information about myself I am happy to present to You personally, thus, please feel free to invite me! Sports: tennis, swimming, bowling, fitness Culture: theaters, art, World's cultures & traditions. Ready to discuss at the interview. Компьютерные навыки: CRM, Word, Excel, Access, PowerPoint, Internet & Email