Обязанности и достижения:
Duties:
- Processing of incoming orders from the phone calls, through the CRM-system and e-mail.
- Conducting of transactions with individuals and legal entities, dealers, key customers.
- Procurement of equipment, interaction with leading distributors such as Merlion, AT-Trade, Invask, Proaudio, Pop-music, Slami, Yamaha Music etc. acting as suppliers.
- The maintaining of document flow including invoicing, consignment notes, purchase documents, alignment of a sales contracts.
- Consulting clients on emerging issues regarding the equipment fitting, delivery terms, working environment of organisation.
- Shipping and delivery of goods, including of setting tasks for couriers and prepairing of requests to the transport operators.
- Editing of the content, addition of new items to CMS.
Results:
- Organisation of the most efficient service, instant troubleshooting, minimizing the time costs of every step in the sales process.
- Increasing of positive feedback from indifferent customers.
- Generation of the pool of loyal customers.
- Double increase of successfully completed transactions.