Lead Customer Success Manager

Была больше месяца назад

По договорённости

39 лет (родилась 18 ноября 1986)

Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 17 лет и 7 месяцев

- Сентябрь 2018 – работает сейчас
- 7 лет и 4 месяца
Lead Customer Success Manager
Improvado
http://Www.improvado.io
Marketing, Advertising, Designer, Event and PR Agencies
Обязанности и достижения:
- Clients onboarding - Platform Training - Team management - Tutorials - Renewals with the clients - Troubleshooting - Management of Churn/Risk rate
- Январь 2017 – апрель 2018
- 1 год и 4 месяца
Freelance
Private Foundation
Marketing, Advertising, Designer, Event and PR Agencies
Обязанности и достижения:
- organization of private events - coordinator of a private foundation company - event management - budget control
- Июль 2014 – июнь 2016
- 2 года
Luxury Brand Ambassador
Pernod Ricard Rouss
http://www.pernod-ricard.ru
Liqueurs and Spirits (Production), Wine (Production), Alcoholic Drinks (Promotion, Wholesale)
Обязанности и достижения:
- conduct training sessions for a Luxury Portfolio brands - Networking with HNWI's and affluent drinkers - Organization of ale types of events (mentoring, VIP dinners, parties, closed sessions) - Building and executing partnership programs with other Luxury brands including B2B/B2C opportunities - Exploration of the co-operation with the closed communities such as cigar clubs, spirit connoisseurs, as well as concierge services (e.g. Coya)
- Август 2013 – апрель 2014
- 9 месяцев
Head of sales department
Nanso Group OY
http://nansogroup.com
Обязанности и достижения:
* Sales development * Collection presentation * Sell in Sell out control * Forecast and sales analysis * Product trainings * Marketing support strategy
- Июль 2012 – февраль 2013
- 8 месяцев
Commercial Director
``Louvre'' Group of Companies
http://louvre.ru
Обязанности и достижения:
* Controlling all company brands * Budget and brand analysis; * Controlling of sell-in and sell-out of all goods; * Dealing with all kind of problems regarding the goods; * Handling negotiations with different suppliers and potential accounts; * Responsible for commercial department results; * Managing day to day sell out of the goods; * Finding creative and initiative ways to increase the sell-out; * Organization of different events, exhibitions and POS animation; * Responsible for the goods lay out and stocks level
- Февраль 2012 – июль 2012
- 6 месяцев
Brand Manager
``Louvre'' Group of Companies
Обязанности и достижения:
* Controlling more than 20 watch brands in the company; * Managing customer service issues; * Controlling budget and sales issues; * Participating in merchandising process; * Organizing trainings and making arrangements regarding the brands
- Декабрь 2011 – февраль 2012
- 3 месяца
Marketing Manager
PANERAI
http://panerai.com
Обязанности и достижения:
Marketing Manager for PANERAI, Richemont Luxury Group * Brand Strategy Analysis; * Sales budget planning & media plan planning; * Sell-in Sell-out budgeting/control * Finding & opening of the new accounts * Press conference organization; * Controlling of the external BTQ
- Май 2007 – декабрь 2011
- 4 года и 8 месяцев
Wholesale Account Manager
Richemont Luxury Group
Обязанности и достижения:
Wholesale Account Manager (watch brands PANERAI, A.Lange&Sohne, Roger Dubuis), * Consulting Company's clients on its production; * Managing customer service issues; * Controlling budget and sales issues; * Participating in merchandising process; * Organising trainings and making arrangements regarding the brands
- Март 2004 – май 2004
- 3 месяца
Luxury Brands Distributor
Richemont Luxury Group
Обязанности и достижения:
* Collecting and systematising information regarding all the brands of the Company (sales, stocks and clients); * Filing Company's brand catalog for internal use
- Январь 2003 – январь 2003
- 1 месяц
Perfumery Sales Consultant
Hermitage Company
Обязанности и достижения:
* Interacting with Company's clients; * Selling Company's production; * Handling queries from the clients.

Образование

- Высшее образование
- 2010
Moscow State University named after Lomonosov
Факультет: Historical Faculty
- Высшее образование
- 2005
Institute of Foreign Languages
Факультет: Economic Faculty

Обо мне

Дополнительные сведения:

Good organizational skills, budgeting, brand analysis, SAP, Microsoft Windows, Microsoft PowerPoint, Microsoft Outlook, Microsoft Office, Microsoft Excel, Lotus 1-2-3, G Suite, Jira, GDS, GBQ, Tableau, SQL