IT Manager

Был больше месяца назад

По договорённости

42 года (родился 16 октября 1983)

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 6 лет и 10 месяцев

- Июль 2013 – август 2014
- 1 год и 2 месяца
System Engineer
SMART Technologies (education)
Обязанности и достижения:
- Established and ran office infrastructure in Moscow (Russia) - Organised and handled effective RMA procedures between SMART and distributors - Localised training materials and launched assessment platform - Provided support logistics and technical at out-of-office events, including seminars, exhibitions, conferences, training sessions and Ministry of Education activities - Organised and handled cloud-based software platform for demo sessions (SMARTamp)
- Октябрь 2011 – июнь 2013
- 1 год и 9 месяцев
Global Support Quality and Training Manager (Operations Manager)
Acronis (Software - Backup solutions)
Обязанности и достижения:
- Build the team of four professional trainers/coaches from the scratch (Moscow, Munich); - Managed team of 10+ trainers and coaches for remote vendor teams (India, Japan, Romania); - Managed training and coaching processes and KPI’s for remote vendor teams of 150+ support engineers (India, Japan, Romania); - Build new hire certification with 20+ training topics – presentations, tests, practical tasks; - Developed and administered Global training documentation (Support/Sales/Partners); - Organised external certifications (MCTS, MCTIP, MPN). - Microsoft MPN certification for four employees achieved within a strict deadline (5 certifications on 4 weeks). - Organised and handled effective technical training for GroupLogic integration.
- Октябрь 2008 – октябрь 2011
- 3 года и 1 месяц
Primary Service Centre Technician
Mars LLC (FMCG)
Обязанности и достижения:
- Hosted SPOC role between Mars IS and Wrigley IT for service specific questions; - Enrolled successful call routing project to ensure fasted coverage in emergency situations between Russia, Brazil and China; - Chair operational review meetings for conferencing service (incident and problem management, performance reports, quality and service improvements).
- Апрель 2010 – июль 2010
- 4 месяца
Primary Service Centre Technician (assignment within Mars LLC)
“Wrigley Company Ltd”
Обязанности и достижения:
- Contributed to training development – building presentations of the software applications; - Delivered functional and technical training to the Global team; - Assisted in knowledge base update/migration project.
- Ноябрь 2007 – октябрь 2008
- 1 год
GE Money Bank
Helpdesk Specialist
Обязанности и достижения:
- incident management

Образование

- Высшее образование
- Дневная/Очная
- 2007
Moscow State University
Факультет: Geography faculty
Специальность: Hydrologist

Обо мне

Дополнительные сведения:

- Strong Customer Service Skills; - Incident and Problem Management; - People Management; - Remote management skills; - Effective planning and organizational skills; - Project management; - Training delivery: - Excellent English written and oral communication skills; - Valid driving license category A, A1, B, B1, M to support business travel