Обязанности и достижения:
• Completed CRM (Customer Relationship Management) system development:
1. The art/science of using information to find, acquire and retain customers. The people, processes, and technology questions associated with marketing, sales, and service.
2. At the core of any customer-centric business strategy and culture.
3. Supported, not driven, by technology. CRM involves redesigning of functional activities.
4. Actively deepening the knowledge you have of your customers to meet individual customer needs.
5. A holistic approach that unifies all points of customer interaction.
6. Measured by customer retention and referrals as well as the growth of valuable customer segments.
7. Training courses.
The major idea is - “The true value of CRM is to transform strategy, operational processes and business functions in order to retain customers and increase customer loyalty and profitability".
• Sales technology introduction:
1. Established process of financial products sales to one type of standardization.
2. Organization of client information measurements.
3. Efficiency.
4. Cross sales.
5. Marketing programs.
6. Information exchange between departments.
7. Join motivation system.
• VIP customer relation manager.
• Creation and management of independent Call Сenter department.
• Member of the Pioglobal team - Venture Fund Tender Winner (Tyumen and Kaluga regions. Approximately 30 billions of dollars under the management).
1. Currently Pioglobal project manager of Venture Funds.
2. Member of AntantaPioglobal Investment Committee of Venture Funds.
• Investment products development.
• Technical, fundamental and mathematical analysis of Russian and Global stock markets.
• Author of Pioglobal presentations and information materials.