Customer Service Specialist

Был больше месяца назад

150 000 ₽

45 лет (родился 02 марта 1980), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 15 лет и 8 месяцев

- Февраль 2019 – июнь 2020
- 1 год и 5 месяцев
International Sales Executive
Tanmiyat Global Real Estate Development
Real Estate Sale
Обязанности и достижения:
Accompanied and advised buyers during visit and inspections to ensure satisfaction with value and condition of property. Compared recent property sales to current holding to ensure competitive market price. Helped clients to decide between financing options to ensure satisfaction. Kept up to data on competitive real estate knowledge through attending conventions, reviewing listings and trade generals. Experienced with legal matters related to the real estate sales process.
- Апрель 2018 – январь 2019
- 10 месяцев
Business Development Officer
First Abudhabi Bank
Sales and Customer Service
Обязанности и достижения:
Maintain & manage an assigned portfolio with existing Business clients to retain & grow their banking relationships in a profitable manner and in line with assigned business growth targets. Conduct account planning with Client Service, Team Members & selling products & services to Business clients to ensure multi-product relationship and greater Share of wallet. Facilitating other lines of business in exploiting business opportunities through referrals to Wealth/Consumer Banking. Sourcing existing and new customers with Payit Wallet application’s benefit, features and services. Seek opportunities to accurately and efficiently enhance relationships with clients by providing them with additional solutions of value.
- Май 2014 – декабрь 2017
- 3 года и 8 месяцев
Senior Relationship Officer
Mashreq Bank
Sales and Customer Service
Обязанности и достижения:
Guide customers through Easy Payment Plan services to choose suitable product. Provide clients with the information on bank's easy payment plan services. Make sure the designated targets are met or exceeded. Seek opportunities to accurately and efficiently enhance relationships with clients by providing them with additional solutions of value. Process and update E-leads and cases within turnaround time with accurate information. Revert merchant emails related to customers request and brief the merchant about the status of each customer. Make monthly reports and handoff sheet to business in Excel format. Allocate work equally between team members and get the feedback in the day end report to handover to the Business Development Manager by EOD in Excel Format. Revert with accurate information to the queries raised by customer service managers about new merchants. Brief team every day and provide them the knowledge about new promotions and merchants.
- Март 2010 – март 2014
- 4 года и 1 месяц
Restaurant Manager
Kokomo Restaurant
Manage Restaurant & staff training
Обязанности и достижения:
Help out in managing guests orders to ensure maximum satisfaction and to maintain quality over quantity. Supervise activities between kitchen staff and restaurant staff and facilitate smooth workflow for professional and on time services. Give training and feed back to restaurant staff to make them better on job. Evaluate the opening and closing inventory on daily and weekly basis. Handle customer complaints and queries and revert professionally to each complaint and query.
- Май 2009 – январь 2010
- 9 месяцев
Senior Technical Officer
Dell Computers
Sales and Customer Service
Обязанности и достижения:
Selling a range of products and service to both new and existing clients. Assembled computers and laptops as per the customer requirements. Process the order and follow up on the pending shipments. Contact customers to introduce and promote suitable warranties for their products. Contact customer to introduce them with new products, software and policies. Logged enquiries and resolution on a database. Make day end sales reports and handoff sheet to business in Excel format.
- Февраль 2007 – март 2009
- 2 года и 2 месяца
Team Developer
Serco BPO
Team Handeling
Обязанности и достижения:
Provide the team with the company's vision and the objectives of all projects. Create an environment for open communications, creative thinking, cohesive team effort and workplace trust. Manage and train for the development of team members and help them to resolve any dysfunctional behavior. Familiarize the team with the customer needs, specifications and design targets, the development process, design standards, techniques and tools to support task performance. Provide all necessary business information. Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel. Help keep the team focused and on track. Work with group leader and operations manager and the team leader to obtain necessary resources to support the team's requirements. Coordinates meetings with the client, operations manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task. Escalate issues which cannot be resolved by the team.
- Январь 2006 – январь 2007
- 1 год и 1 месяц
Customer Service Executive
Bertelsmann Marketing Services India Pvt. Ltd.
Customer Service
Обязанности и достижения:
Respond to every call on time and capture the accurate information from the customer to provide accurate activation codes activating teir Microsoft products. Generate volume license key and terminal server key for small and big organizations. Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment. Ensure that all Customer Service Representatives have up-to-date benefit information. Respond and act on customer’s inquiries and complaints in accordance to company’s Policy & Procedures. To ensure that all records related to the department tasks & operations are accurate and in order for easy reference.
- Апрель 2004 – ноябрь 2005
- 1 год и 8 месяцев
Telesales Executive
Cybersys Infotech -India
Sales & Lead Generation
Обязанности и достижения:
Generating Leads: Responsible for generating leads and achieving daily and monthly targets. Customer Service: Answer inbound calls to take care of customer's queries regarding the product. Reporting: Preparation of day end sales reports and customer query reports.