Customer Service Specialist

Был больше месяца назад

По договорённости

40 лет (родился 22 июля 1985), не состоит в браке, детей нет

Хабаровск, готов к переезду: Москва, Санкт-Петербург и ещё 2 города

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 17 лет и 11 месяцев

- Ноябрь 2011 – работает сейчас
- 14 лет и 2 месяца
Customer Service Representative
Boart Longyear LLC
http://www.boartlongyear.com
World leading company in geological exploration mining, HQ in the USA
Обязанности и достижения:
- Acted as a main point of contact and escalation for 63 customers (7 are Key Accounts). - Negotiated supply and delivery terms for equipment and spare parts for TSG. - Managed quotes, sales orders, sales contracts and internal purchase orders. - Synchronized with Finished Goods buyers to ensure order replenishment. - Expedited Sales Orders, tracked shipping status of deliveries to warehouse. - Prepared tender documentation and participated in tender bids. - Processed and resolved complaints and Return Material Authorization (RMA). - Invoiced Sales Orders and kept track of timely (pre) payments (via Finance Control). - Managed key operational reports and ascertained compliance with established KPIs. - Created customer summary reports for Sales&Marketing. Projects: - Successful implementation of Oracle Go Live on a regional level (January, 2012). Achievements: - Developed excellent partnership with customers (93% positive Customer Survey rating). - Scored 88% in internal drilling product knowledge quiz. - Trained and mentored 5 Customer Service Representatives to adapt to Oracle software. - Decreased time for non-product complaint resolution to 2 days on average. - Decreased Customer backlog from 2009-2011 (November-December 2011).
- Ноябрь 2009 – октябрь 2011
- 2 года
Translator / Editor
Guberniya TV Company
http://www.gubernia.com
Khabarovsky Krai leading company in Television Broadcasting, HQ in Khabarovsk
Обязанности и достижения:
- Produced World News programme on the basis of materials from Reuters News Agency. - Provided editorial service of TV content for reporters and news anchors. - In charge of commercial videos and ticker tapes. Achievements: - Improved communication and people skills.
- Февраль 2008 – октябрь 2009
- 1 год и 9 месяцев
Translator / Interpreter
Rimbunan Hijau International Co.
World leading company in timber industry, HQ in Malaysia
Обязанности и достижения:
- Translated internal correspondence (contracts, memos, resolutions, minutes, audit reports). - Supported successful communication service for personnel and management. - Supported successful communication of management and partners during negotiations. Projects: - Ground work for construction of new office building (2008). Achievements: - Prepared and implemented Translator / Interpreter Job Description. - Developed timber industry glossary.

Образование

- Магистр
- Дневная/Очная
- 2007
Far-Eastern State University of the Humanities, Khabarovsk, Russia
Факультет: MA in Interpretation and Translation Studies
Специальность: Major in English and Chinese Languages (graduated cum laude)

Обо мне

Дополнительные сведения:

PROFILE Conscientious, hardworking and proactive. Strong international background. Studied in Jilin and Shanghai. More than 8 years of experience in B2B sectors: timber, Oil&Gas and exploration mining in North American and Asian companies. English, Spanish and Chinese spoken. Received positive appraisal from customers at Boart Longyear. Seeking to use knowledge and expertise to successfully grow customer loyalty for your company. Reporting directly to expat. HOBBY - Translating TV shows, documentaries. - Pastry and Desserts. ADDITIONAL INFORMATION - Published an article after the final thesis in Language as structure and social practice 2011. - Volunteered as interpreter for FRAEC (Foundation for Russian American Economic Cooperation) and translator for Far-Eastern Center of Psychology, Winrock International and National Geographic. - Freelanced as a translator/editor/proofreader (manuals for cameras, projectors, car alarm systems, hydro-jets) and an interpreter during negotiations between CEOs and their potential business partners, clients and contractors. KEY SKILLS - Exceptional customer orientation. - Strong interpersonal abilities. - Midas Touch. - Adept at complaint resolution. - INCOTERMS. - Ability to multi-task effectively. - Self-starter and team-player. SOFTWARE - MS Office (Proficient) - ORACLE (Proficient) - MXP (Advanced) - Salesforce (Advanced) - Outlook (Advanced) - SAP (Basic) - 1C Software (Basic)