Business development Director / Chief Operating Officer / Head of After Sales

Была больше месяца назад

По договорённости

Соискатель скрыл дату рождения

Москва, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 21 год и 5 месяцев

- Февраль 2018 – работает сейчас
- 7 лет и 10 месяцев
Chief Operating Officer
Automotive business
Обязанности и достижения:
Key performance indicators implementation and control Implementation of call center in-house + outsourcing personnel management Process development, methodological support (procedures, instructions, algorithms) Interaction with the company's departments to improve the services provided Contact Center Quality control of operators and supervisors Budget performance development and control New motivation program implementation Negotiation with potential clients and providers Staff salaries, including bonuses, allowances, compensation cost control
- Сентябрь 2017 – февраль 2018
- 6 месяцев
Quality standards Expert
Personal projects
Обязанности и достижения:
Quality standards The management of the organizations Innovation Staff development
- Апрель 2011 – май 2017
- 6 лет и 2 месяца
Team Leader Service Marketing
Volkswagen Group Rus
https://www.volkswagen.ru/ru.html
Обязанности и достижения:
Defining and implementing After Sales Marketing Strategy Defining, developing and launching After Sales Programs including finance evaluation  Developing programs for increasing customers’ loyalty, satisfaction and market capacity (Digital, loyalty)  Digital projects and strategy  IT service project  (Tablet PC, AutoPart, web resources, mobil application, mini sites) Conducting market review on product and price of spare parts, accessories and service programs  Product management  CRM/Active selling/ Service offensive  Dealers marketing  control activities Department Budget performance  control Marketing researches Developing after sales advertising and sales campaign  Fleet program development, implementation and working with fleet clients and dealers Wholesales business Service contracts Leasing projects  Accident damage management program/ Body and Paint program  Deep cooperation with Insurance companies at the top level/ deductible programs Training and support dealers (Accident cases, Total Loss program) Contracts negotiation (Optimization of rental rates and CoO with fleet clients) Extended warranty products implementation and control  Road side assistance program implementation and control Training development and conducting with KPI follow up   (for instance FF staff and service marketing for dealers) Local ACC negotiation  (products launch) Department and dealers Event organization (workshops, conferences)  Motivation Programs development different level (dealers and employee)   Managing subordinates
- Октябрь 2007 – ноябрь 2010
- 3 года и 2 месяца
After Sales Marketing Section manager
Nissan Motor Rus
https://www.nissan.ru
Обязанности и достижения:
Develop marketing strategy for parts and accessories Follow up and secure achievement of BP targets Prepare and control annual S&M plan and budget Develop quarterly campaign & action plan Set dealer discount structure & incentives Develop service marketing function (program) and oversee its deployment in dealer network Develop associated business activity/ additional products sales Supervise Road side Assistance Whole sales business Tire and CW business Preparation and Control parts pricing position (price revision). Execution of European After Sales marketing strategies and programs Management of marketing team
- Октябрь 2006 – октябрь 2007
- 1 год и 1 месяц
Head of Spare parts and service department
“Fruktonad Group LTD” (The industrial-engineering company Mondial, Della Toffola, Fimer, P.E. Labellers)
Обязанности и достижения:
Development of strategy; key clients’ accounts. Negotiations, management of sales, market segmentation; pricing. Personal sales Cooperation with suppliers, transport companies and custom clearance. Statements of payments, expenses, delivery of goods. Management of service engineering team.
- Декабрь 2005 – май 2006
- 6 месяцев
Head of Motogear department
“Fudzi motors”ltd. (Kawasaki Distribution)
Обязанности и достижения:
Development of effective system of transportation, sales methods, market promotion. Market research for launching of new products. Analysis of competitors. Development of marketing strategy, sales systems and sales management, Sales analyze and forecast development and implementation of sales, target pricing, budget, and advertising policy. Management of dealer’s sales activity for Moscow and Regions. Negotiations with dealers and suppliers, personal sales, contracts. Training and recruitment of subordinates. Organization of works on delivery, customs clearing of orders of dealers under the concluded contracts, certification.
- Июль 2003 – октябрь 2005
- 2 года и 4 месяца
On regional department
Trading House “TRAKT” (personal protective equipment).
Обязанности и достижения:
Management of sales in 15 regions (field force function)

Образование

- Высшее образование
- 2021
Psychea School Deep Dive
Факультет: Human understanding technologies
Специальность: Human understanding technologies
- Высшее образование
- 2006
Moscow International Higher Business School "MIRBIS"
Факультет: Management and Marketing
Специальность: Diploma
- Высшее образование
- 2006
Presidential Initiative Program of Management Training for Enterprises of National Economy of RF
Факультет: Management and Marketing
Специальность: DiplomaПП№715415
- Высшее образование
- 1999
Moscow State University of Geodesy and Cartographer
Факультет: Engineer-cartographer
Специальность: Diploma

Обо мне

Дополнительные сведения:

Skills: PC – advanced user (Windows, Excel, Word, Parus,1С, Сorel Draw, Access, PowerPoint, SAP and other specific programs) Good command of English and German Additional education: Führungskräfte-Basis-Qualifizierung Non-technical Trainer Qualification Project Management Performance management Presentation Skills Communication Skills Stress- management Team management Influence and persuasion in negotiations Сonflict management Personality characteristics: Soft skills, creativity, self-motivation, proactivity, responsibility, stress management, leadership skills, analytical mentality, systemic thinking, team player, cross-cultural License А, В. Product Management, Project management, Team management, Sales Management, CRM, Customer Service, Analytical skills, Internet Marketing, Business Analysis, Business Planning, Product Promotion, Teamleading, Marketing Analysis, Operations Management, Negotiation skills, Business Development, Personnel Selection, Motivation, Cost Management, Business Process Management, B2B Marketing, Digital Marketing, Car Fleet, Training & Development, Marketing Mix, Project Expert, Crisis Management, Audit, Leadership Skills, Sales Skills