Дополнительные сведения:
Over twenty years of experience in Information Technology and Telecommunications infrastructure at major multinational conglomerates such as ExxonMobil and TOTAL, with experience in managing Telecommunications Operations and IS/IT Infrastructure, including budget preparation and vendor relations. Extensive experience in BCP/DRP plans, development of IT security policies and procedures and implementation control.
Substantial experience in ITIL governance processes, KPI and SLA development to provide IT services and improve the company efficiency and performance.
Very focused on providing best customer service experiences, with excellence in dealing with customer issues and needs. Committed to quality and service excellence.
Areas of Expertise:
ITIL implementation, IT Service Management, Team Management, Project Management, IT Financial Management and Cost Control, Services Desk, Processes and Procedures, Contract and Budget Management, Vendor Relations, Network security, BCP & Disaster Recovery, Failover Solutions, Risk Management, Multinational Experience, SAP
Technical Expertise:
Microsoft Windows Server 2008/2012, Microsoft SCCM server, MS SQL and Oracle databases, NetApp, Cisco switching and routing, Cisco ToIP Telephony, Virtualisation VMware and HyperV, Juniper firewalls, Polycom videoconferencing.