Обязанности и достижения:
Responsibilities include:
Operations with Key Account and National Account customers:
• Invoicing
• Ordering process
• Control graphics of deliveries
Cooperation with financial department in invoicing issues, shipping documents and bad debts.
Negotiations with customers and advise on all after sales issues
Active sales of consumables and spare parts (pro-active sales)
Regularly provide with HC reports National Business Manager, making analytic analysis of sales, installed base, customers, e.t.c. Assist National Business Manager in making reports, budget and long-term plans of development
Cooperation with sales department in case of concluding treaties on equipment with customers and advise sales department on all after sales questions
Participation in customers tenders
Cooperation with logistic department in case of stock optimization and provide customers with deliveries in time
• Stock replenishment
• Calculation of customers consumptions
• Work on ITO decrease
Conclude contract with Key Accounts and National accounts:
• Equipment
• Spare parts and consumables
Support and monitoring of:
• Price list (Analysis our sales prices according with REP & Transfer price, Propositions of new prices taking into account market prices, customers needs & differences between old and new prices)
• Installed base
Support of special CRM-tool
• IB management
• Customer database management (if the unloading of the customer data from SAP is correct)
• Help SE to solve their issues
• Some administrative functions
Guarantee the highest level of customer satisfaction
Increase farming revenue as per Group target
Coordination of North-west region (St.Petersburg customers)
Coordination of integration process
Pricing policy