Менеджер по работе с клиентами со знанием английского языка

Был больше месяца назад

60 000 ₽

43 года (родился 21 октября 1982)

Москва, удаленная работа

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 8 лет и 1 месяц

- Апрель 2019 – август 2020
- 1 год и 5 месяцев
Telemarketing specialist and Online Lead Verifier
Premier Consultant (Well Connect), Москва
http://www.well-connect.ru
Обязанности и достижения:
Interaction with US-based customer and promoting good health and benefit which is covered by their insurance. Achieving daily target in selling medical benefits to the customer. Calling the pharmacy for the prescription info. Helping customer to get the complete benefit from their insurance and making them aware of the new update.
- Март 2018 – февраль 2019
- 1 год
Sr, Associate, Customer Service
Fiserv India Private Ltd (India,Gurugram)
https://www.fiserv.com
Обязанности и достижения:
Handling inbound calls for the Lease maturity queries for GM Financial customers based in the US and responding them with an effective solution.; * Making outbound calls for Lease maturity for GM Financial customers based in the US and providing them with the end of lease options.; * Providing relevant information regarding their vehicle lease and helping them in pre and postmaturity lease queries for the GM Financial customers based in the US.; * Achieving daily targets and provide effective support to the customer.
- Ноябрь 2015 – сентябрь 2016
- 11 месяцев
Consumer Billing Advisor
BT Global Business Services Pvt Ltd (India Gurugram)
https://www.globalservices.bt.com/en
Обязанности и достижения:
* Handling the billing queries of UK customers through three chats windows, Calls and email and responding them with an effective solution.; * Providing relevant information for their BT fiber internet and helping them in installation and add on services post installation and billing queries.; * Promoting BT new product and services and provide an effective solution for their complaints. * Achieving daily targets and provide effective Chats and email support to the customer.
- Апрель 2014 – сентябрь 2015
- 1 год и 6 месяцев
Correspondence Email Support
EXL Services Private Limited
https://www.exlservice.com
Обязанности и достижения:
* Handling Scottish Power customer queries regarding their Energy consumption effectively via email.; * Billing Energy consumption effectively and provide correct details to the customer via email; * Working on SAP utilities as the end user to provide correct information; * Achieving daily targets and provide effective email support to the customer.
- Март 2009 – май 2012
- 3 года и 3 месяца
Operation Support
Bet Eire Flow Limited, Москва
https://www.eflow.ie
Обязанности и достижения:
* To review the images of vehicle registered number passing through the M50 motorway; * To check and edit the details of the vehicle and make sure it matches with Database.; * Working on secondary review to second checking details of the vehicle and calling the customer to update them with latest changes.; * To achieve target on daily basis of a certain number of images.; * Working with synergy to achieve company goals.

Образование

- Магистр
- Дневная/Очная
- 2006
Nagpur University
Факультет: Engineering
Специальность: Electronics

Обо мне

Дополнительные сведения:

Customer/Client service with English speaking Client from United States and United Kingdom, Operation support and helping customer and company with selling and service related queries. Saas experience with the UK clients and customer. MS PowerPoint, English Customer service, MS Office Window 7 MS Outlook, Internet Client management, Html Basic