Managing Director / Country Manager / Key Account Manager / Senior Project Manager

Был больше месяца назад

По договорённости

44 года (родился 12 сентября 1981), есть дети

Москва

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 3 месяца

- Ноябрь 2009 – работает сейчас
- 16 лет и 1 месяц
General Manager
Central Translation Company LLC
Обязанности и достижения:
- Establishment of Central Translation Company LLC. - Company’s Business Development - Providing high quality customer service (preparation of guidance documentation for translators and editors, tracking project execution analysis of the situation and look for opportunities to improve the quality of services) - Developing and implementing a marketing strategy - Negotiations with key customers, making contracts. - Motivation of staff - HR activities Achievements: - Within 4 years more than 1,000 projects have been finished. - Among company’s clients there are biggest consulting, trading companies, banks, research institutes, construction and consulting companies.
- Август 2012 – ноябрь 2013
- 1 год и 4 месяца
General Director
Kosmera LLC
Обязанности и достижения:
Manufacturing and distribution of cosmetic products - Establishment of a representative office of a foreign company- manufacturer of luxury cosmetics, with its warehouse in Moscow. - Full cycle of preparation procedures: legal registration, certification of products, and other steps necessary for importing products; - Strategic and operational management of commercial activities; - The pricing policy of the company; - Creation of sales management system, restructuring the sales department, recruitment, development and implementation of measures for the staff motivaion; - Setting goals, coordinating and controlling the activities of all related departments (finance, marketing, logistics); - Optimization of taxation - Optimization of transport logistics - Negotiations with key customers (perfumes, cosmetics and pharmacy networks, hyper and supermarkets, wholesale organizations, TVshopping), the design and contracting, implementation of legal control over the passage of transactions; - Continuous monitoring of the market and competitors' activities, timely and effective response; - HR management; Achievements: - Own database of around 30 distributors - Sales revenue with a turnover of 2 million USD.
- Декабрь 2010 – август 2012
- 1 год и 9 месяцев
Service Director
GGP Italy S.p.a.
Обязанности и достижения:
- Management of the company's customer service department - Sales of imported spare parts, making contracts (Eng / Rus) buying and selling, and servicing - Definition of company policy on service; - Maintaining up to date and warehouse, accounting for it; - Maintenance of defects statistics of warranty and after sales service; - Conflict resolution with the strategic partners of the company - Planning and development of a network of authorized service centers - Periodic translation of service manuals and user manuals from English; - Settlement of conflict situations with customers; - Enhancing cooperation with distribution services; - Authorization of service centers; - Organization of trainings for service engineers; - Organization of presentations to partners; - Decision to issue of Non-Repair acts; - The creation of algorithms and techniques of personnel; - Organizing and improving the information center; - Keeping records of work stations; - Certification of products manufacturing plant - A full range of business processes related to the settlement of conflict situations on deliveries that occur between manufacturers and importers. Achievements - Signing of successful contracts with a network of 20 service centers in Russia; - Increased sales of imported products, spare parts - Documentation for compulsory certification of products
- Сентябрь 2007 – ноябрь 2010
- 3 года и 3 месяца
Service Director
LG-Ericsson
Обязанности и достижения:
LG-Ericsson Customer Service (telecommunications: DECT, KTS, PBX) Service organization of LG-Ericsson company. Responsibilities: - Signing contracts with several service networks and distributors of LG-Ericsson to sell parts and service; - Ensure continuous operation of authorized service centers of LG-Ericsson; - Sales of imported spare parts, making contracts (Eng / Rus) sales, service, agency contracts, real estate. - To check reports conducted by the warranty service; - Definition of company policy on service; - Organization and support the optimal assortment of spare parts in accordance with the orders of service centers; - Maintaining up to date and s warehouse, accounting for it; - Maintenance of defects statistics for warranty and aftersales; - Development of procedures for the compensation; - Conflict resolution with strategic partners of the company - Planning and development of a network of authorized service centers - Periodic translation service manuals and user manuals from English; - Settlement of conflict situations with customers; - Enhancing cooperation with distribution services; - Authorization of service centers; - Organization of trainings for service engineers; - Organization of presentations to partners; - Decision to issue acts of Non-Repair; - Control of work schedules; - The distribution of official duties; - The creation of algorithms and techniques of personnel; - Organizing and improving the information center; - Keeping records of work stations; Achievements - Organization of service from the grassroots; - Signing of successful contracts with a network of 100 service centers in Russia; - Translation service manuals from English, the personal creation of a corporate guarantee card LG-Ericsson.

Образование

- Высшее образование
- Дневная/Очная
- 2007
Taganrog State Pedagogical University
Факультет: Foreign Languages
Специальность: English Teacher

Обо мне

Дополнительные сведения:

- Creative, responsible, goal-oriented (“Can-Do”) professional - Sense of urgency: ability to juggle priorities, work under pressure and meet tight deadlines - Excellent written and verbal communication skills MS Office Professional, 1C 8.8 Professional.