Key account manager

Был больше месяца назад

По договорённости

54 года (родился 12 февраля 1971), не состоит в браке, есть дети

Москва

Планерная

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 12 лет и 8 месяцев

- Март 2010 – октябрь 2012
- 2 года и 8 месяцев
Customer Manager
Metro Cash&Carry, Москва
Обязанности и достижения:
Key Responsibilities: • In conjunction with the Sales Manager forecast and plan the assigned customers’ sales volumes to meet sales objectives • Effectively plan and control profitability of designated customers in line with business potential and sales budgets • Secure brand mix distribution of company categories among the target customers in line with potential and brand strategies • Work closely with the Marketing and Delivery Departments to ensure effective and compatible implementation of marketing fund, maximize shipment opportunities and increase sales to customers and consumers • Develop a strong business relationship with customers’ key personnel and be able to reach mutually beneficial decisions • Develop and maintain in depth knowledge of Cash & Carry and FMCG market dynamics • Manage Accounts receivable together with the finance team • Exercise sound judgment in managing business • Work closely with staff internally to ensure successful relationships across the organization Achievements: • Developed strong business relationships with large-scale customers: the Central Sports Army Club “CSKA”); the Palace of Sports “MEGASPORT”; the Anglo-American School chartered by the US, Canadian and Great Britain Embassies; The Ukraine Embassy; the Civic Chamber of the Russian Federation; Café Pushkin, chain of restaurants “Moo-Moo” and “Starlite Diners” • Increased my assigned customers’ purchases by 44% 2011 vs. 2010; by 34% 2012 vs. 2011 • Planned the customers portfolios and sales volumes for the whole Field Sales Department (12 portfolios) in line with business strategy • I was the only one of the 12 Customer Managers in Store who had a bonus payment for the profound knowledge of the products and as a result I was placed in charge of the most demanding customers of the Store • I have letters of thanks from many customers that proves my commitment to meeting their needs
- Сентябрь 2007 – январь 2009
- 1 год и 5 месяцев
Bank at Work Manager
Bank Intesa, Барнаул
Обязанности и достижения:
Key Responsibilities: • Establish and develop effective relationships with large companies to provide their top managers with financial products (personal & mortgage loans, payroll card programs, deposits) • Manage the Sales Department activities on drawing new corporate customers (cold calls, making appointments, conducting negotiations) • Recruit, coach and evaluate the Field Force (7 Sales Agents) • Manage conflicts, motivate Sales Agents • Provide high quality service for the VIP customers of the bank’s partners • Examine the competitive environment, customize the strategy taking into account the local market conditions, report timely Achievements: • Organized the Sales Department from scratch (budgeting, local strategy development, office lease, equipment acquisition, staff recruitment and training, work plan and report system development) • Drew over 120 large city companies (about 80000 employees) to partnership with the bank • Doubled the personal loans sales 2008 vs. 2007 • My department achieved the best overall results in the Siberian Division (1 of 7 departments) for the first half of 2008 vs. LFL 2007 • Coached 9 Sales Agents to sell effectively. Within half a year two of them were promoted to another department.
- Октябрь 2005 – июнь 2007
- 1 год и 9 месяцев
Regional Marketing Supervisor, Altaiskiy Kray and Kemerovskaya Oblast
British-American Tobacco
Обязанности и достижения:
Key Responsibilities: • Plan local and coordinate national promotion activities in 13 cities • Plan budget and monitor its proper use • Search and select local advertizing agencies to perform the company’s promotion activities • Instruct promotion personnel and control the agency’s activities • Report regularly and analyze the data on the promotion activities Achievements: • Every activity was conducted within the time and budget limits in strict accordance to the initial plans • Over the period 2006-2007 the local market share for Viceroy grew by 15%, Kent – by 4% and Dunhill by 20% • Carried out a project on calculating Field Force resources in the Region based on the Numeric & Weighted Distribution analysis
- Апрель 2003 – сентябрь 2005
- 2 года и 6 месяцев
Territory Trade & Marketing Representative in HoReCa channel
British-American Tobacco, Барнаул
Обязанности и достижения:
Key Responsibilities: • Pursue a plan on product availability, menu listing, merchandising and pricing in the accountable outlets • Contract the most promising HoReCa outlets. • Supervise the sales representatives’ activities of the Direct Sales Distributor in the accountable channel (2 Sales Reps) 2006, Achievements: • Beat the annual target on marketing communication by 25% (planned 50%, achieved 75%) and on fully loyal customers by 14% (planned 70%, achieved 84)
- Апрель 1998 – июль 2002
- 4 года и 4 месяца
Sales and Promotion Supervisor at the Exclusive Local Distributor, Atlaiskiy Kray
Pernod-Ricard Rouss, Барнаул
Обязанности и достижения:
Key Responsibilities: • Develop and implement promotion activities on the company’s brands • Deliver the knowledge of basic selling skills and product expertise to the exclusive distributor’s sales force (12 Sales Reps) • Coordinate logistic issues between the company and the distributor Achievements: • Made the first segmentation of the distributor’s customers, set targets for the distributor’s sales force and established a control system over the product distribution building • Kept increasing the sales of the company’s brands in the span of 1998 – 2002, so that other local distributors started purchasing and selling Pernod-Ricard Rouss’ brands in the region

Образование

- Высшее образование
- Дневная/Очная
- 1998
Barnaul State Pedagogical University
Факультет: Foreign Languages Department
Специальность: Teacher of English & German

Обо мне

Дополнительные сведения:

1. PROFESSIONAL SKILLS: MANAGERIAL SKILLS: - Skilled in gathering and analyzing information, and in planning managerial activities based on the analysis - Skilled in prioritizing and in making decisions, able to forecast the consequences - Skilled in managing systems, resources and processes effectively - Capable of working under time pressure MARKETING SKILLS: - Knowledge of Marketing basics - Skilled in analyzing competitive environments - Knowledge of price formation and current market conditions - Knowledge of distribution channels specificities in FMCG market - Skilled in analyzing marketing research results KEY CUSTOMER RELATIONSHIP SKILLS: - Have a 12 year experience in building customer relationships - Skilled in conducting negotiations and contracting retail chains - Knowledge of sales techniques and peculiarities of work with distributors, wholesalers and retail chains - Skilled in building customer base from scratch - Skilled in dealing with transport companies - Experience in controlling shipment and agreements fulfillment COMMUNICATION SKILLS: - Has ability to interact professionally and comfortably at all levels within the organization - Ability to build and maintain good working relationships cross-functionally - Strong interpersonal and communication skills - Ability to work as part of a team and be a good team player OTHER: - Experienced PC user: MS Word, Excel, Project, PowerPoint, Outlook; Internet Tools; CRM - Valid driver's license - Fluent English written and spoken 2. PERSONAL TRAITS: - Proactive - Creative - Results driven and goal-oriented - Great attention to detail - High ethical standards Компьютерные навыки: MS Word, Excel, PowerPoint, Lotus Notes, CRM, Internet tools