IT-manager / Senior Technical Support Engineer / Technical Support Engineer

Был больше месяца назад

130 000 ₽

45 лет (родился 26 февраля 1980), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

не указано

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 9 лет и 3 месяца

- Июнь 2011 – сентябрь 2011
- 4 месяца
Project manager for IT, telephone and television Networks
OJSC "AVIELEN A.G.", Санкт-Петербург
Обязанности и достижения:
Organization of works like building-out, engineering, installation and alignment of Computer, Telephone and Television networks, security systems, Relations with subcontractors, providers and investors, Tenders, Work with Project documentation, Control for installation of IT systems in the hotel “CROWNE PLAZA AIRPORT”, Control for quality of work.
- Сентябрь 2006 – февраль 2011
- 4 года и 6 месяцев
IT manager
Deloitte & Touche CIS
Обязанности и достижения:
Achievements: 210 users served daily with their routine tasks, team of 4 employees trained, multi locations of the operations including communications with global offices of D&T. Remote service and Consulting. In 2010 more than 4000 cases solved with high satisfaction of customers. Start-up of new plant and new office. Migration all users to Windows Vista. Trainings for new users in office. IT department coordination ITIL Responsibilities: Working & Monitoring technical calls with Ticket System for call Tracking; Manage process of communication with external Helpdesks; Budgeting; Cost-Tracking; Equipment purchasing, Advanced troubleshooting according with the procedures and users requests; Design of support procedures, instructions and system documentation; Management of new systems implementation; Establish standards and procedures for information systems development, Processing and support within the framework of Head Office IT policies; Responsible for prioritization decisions within the project; Technical support; h/w and s/w support; Administrating the backup operations Coordinating with Finance on assets booking and inventory; 24/7 office support; Mobile devices support; Mobile-phone support in office (all tasks with Mobile-service providers).
- Июнь 2005 – август 2006
- 1 год и 3 месяца
Senior technical support engineer
JSC ELCOTEQ
Обязанности и достижения:
New Plant start-up, Technical support, Design of support procedures, instructions and system documentation, preparing and navigating trainings and presentations, administering AD and servers, coordination of dept. work, and so on.
- Июль 2002 – июнь 2005
- 3 года
System Engineer
CALYON RUSBANK (Credit Lyonnais Rusbank)
Обязанности и достижения:
Day to day site support of engineering LAN, h/w and s/w support, system hardware configuration, operating system installation, technology evaluations, lab support and other support-related tasks, client backups, account administration, preparing and navigating training 'MS Excel 2002' for Office users.
- Апрель 2002 – июль 2002
- 4 месяца
IT engineer
- W Savings Bank of Russia, Krasnoselskoye OSB #1892
Обязанности и достижения:
Day to day site support of engineering LAN, engineering LAN in NWSBRF offices, h/w and s/w support, system hardware configuration, operating system installation, technology evaluations, lab support and other support-related tasks, client backups, account administration

Образование

- Высшее образование
- Дневная/Очная
- 2002
Санкт-Петербургский государственный университет экономики и финансов
Факультет: Economic Theory and Policy
Специальность: National Economy
- Высшее образование
- Вечерняя
- 2002
SPb Academy of Methods and Technique of Control (LIMTU) (Microsoft Certified education center)
Специальность: System engineer

Обо мне

Дополнительные сведения:

Self-driven and highly motivated, Strong planning/organizational skills, Ability to learn and general interest in hi-tech, Driving License: light vehicle for CIS countries. Total driving experience 8 years., own car Travel, family... Opera software for Hotels, SQL Server, VBA for applications, Linux/Unix, IIS 4.0, Novell NetWare 5.1, Exchange 5.5, WinNT4.0, Win 2000 Server/Prof, Win2003, Win XP/Vista, SUS, Veritas Backup Exec, 1C