Head of Service / Service Manager / Project Manager

Был больше месяца назад

По договорённости

54 года (родился 24 сентября 1971)

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 20 лет и 4 месяца

- Апрель 2016 – сентябрь 2016
- 6 месяцев
Head of Service
MILLAB LLC
Обязанности и достижения:
Head of Service 1. Evaluation of the service units efficiency (profitability, field efficiency, partners contacts, end users contacts, marketing activities of field engineers, optimal spare parts stock, business processes, effectiveness of coordinators, etc.) 2. Moving of service unit to profitability and turnover increase (at least 5% of the company turnover). 3. Planning and implementing sales of service (including spare parts). 4. Support sales of equipment. 5. Stock control of spare parts: the maintenance of the required number of spare parts for warranty and post-warranty warehouses. 6. Coordination of interactions between divisions of the company. 7. Management and planning of the service staff (KPI, subordinates development, definition of personal plans, etc.) 8. Service pricing (inc. s/parts) control, optimal pricing policy achievement. 9. Maintaining and developing relationships with sales and service partners, end users. 10. Development and implementation of annual service contracts to end users.
- Сентябрь 2010 – ноябрь 2014
- 4 года и 3 месяца
Head of Service Department (Russia and CIS), A/O BAYER
А/О "BAYER", Москва
Обязанности и достижения:
Head of Service Department (Russia and CIS), A/O «BAYER». 1.Service strategy development and implementation, providing support to CDH "Radiology and Intervention" for business development in Russia and CIS countries. 2. Creation and development of Service Department, obtaining a service license. 3. Planning and implementing service sales (including spare parts). 4. Support equipment sales. 5. Stock control of spare parts: maintenance required number of spare parts for warranty and post-warranty warehouses. 6. Launch new equipment lines for sales (full providing and implementation of service requirements for warehouses, prices, policies, etc.) 7. Development and implementation of interactions between departments of company to optimize processes. 8. Development and implementation service and spare parts prices applicable to the controlled territory. 9. Hiring for service unit (engineers, coordinators), planning, development and management of service staff (personal plans, KPI, etc). 10. Analysis, selection and conclusion of contracts with service partners in regions. 11. Establishment and development relationships to partners and end users. 12. Development and implementation of annual service contracts to end users. 13. The main task after creating the service department: support sales and moving to service profitability and turnover increase.
- Март 1999 – сентябрь 2010
- 11 лет и 7 месяцев
Senior service engineer
"OLYMPUS Moscow" LLC, Москва
Обязанности и достижения:
Senior service engineer (medical and industrial endoscopy equipment) of the Technical Department of «OLYMPUS Moscow» LLC. Major tasks and responsibilities: 1. Control and inspections of the service network (Russia and CIS countries). 2. Establish and support relations with companies-service partners and medical institutions. 3. Ensure repair shop`s quality control, adherence rules of ISO certification. 4. Adaptation technologies of equipment repair and trainings. 5. Develop service of industrial equipment.
- Февраль 1995 – февраль 1999
- 4 года и 1 месяц
Service engineer
"OLYMPUS Moscow" LLC, Москва
Обязанности и достижения:
Service engineer (medical endoscopy equipment) of the Technical Department of «OLYMPUS Moscow» LLC. Major tasks and responsibilities: 1. Establish and support relations with medical institutions. 2. Repairs, installations and preventative maintenance of equipment. 3. Researching of the equipment park in Russia and CIS countries for development of the service network.