Service manager, engineer

Был больше месяца назад

По договорённости

45 лет (родился 10 февраля 1980), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 20 лет и 4 месяца

- Июнь 2018 – работает сейчас
- 7 лет и 6 месяцев
Manager of Warranty/ Field Support/ Technical Trainings department
Pekkaniska, Москва
http://www.pekkaniska.ru
Обязанности и достижения:
Technical support of technicians. Design and delivery of technical trainings for technicians. Handling of warranty cases. Troubleshooting in complex cases. Investigation of quality issues.
- Май 2015 – июнь 2018
- 3 года и 2 месяца
Field service engineer
JLG, Москва
http://jlg.com
Aerial work platform manufacturing
Обязанности и достижения:
- Responsible “hands on” self starter supporting customer aftermarket service needs and aftermarket sales for OSK Russia while working to achieve sales of spare parts meeting budget targets; - Technical training delivery; - Working with the JLG sales, aftermarket and Russia back office teams to: Ensure a responsive but sustainable process that captures incoming customer calls and inquiries; Maintain regular communication for continuous process improvement; - Work as an “interface” for JLG’s customers; Stays close to the customers to obtain their voice and requirements to include: Making regular customer visits and using the company service van (s) when ever possible; Assisting the customer to clarify technical data related to a requested part, model, or terminology; Assisting the negotiating contracts using the OSK Russia templates and obtaining final approval from OSK legal; Research and quote parts and service contracts to customers; Perform service repair work on powered access and other construction machinery. Resolve customer parts and warranty issues in a timely and friendly manner; Train the customers how to use JLG and other parts management tools used in Russia. - Deliver parts and service sales that meet or exceed the FY16 annual budget; - Review various proposed initiatives to develop a competitive parts supply in Russia and develop a plan and implement any options that are viable to increase service revenue in Russia: Identify suppliers of competitor parts that JLG can offer our existing customers; Provide a solution that allows rental fleets to outsource service and recon activities to JLG. - Lead and participate in the resolution of complex customer issues related to parts to ensure the aftermarket team exceeds expectations of key accounts (Pekkaniska, domestic rentals, etc.).
- Январь 2011 – май 2015
- 4 года и 5 месяцев
Field Service Engineer/ Product Quality Engineer
Volvo Group Trucks Russia (Representative office of Volvo Trucks Corporation in Russia), Москва
http://www.volvogroup.ru
Обязанности и достижения:
Monitoring and analysis of various statistics, requests from dealers for technical support, warranty claims in order to explore quality issues of Volvo trucks in Russia, then comparing it with other markets and creating market quality reports through QRS system if needed with subsequent investigations, tests and discussions with quality and technical departments from headquarters and in case if the report is transfered to QJ (Quality Journal, which is being Eight Disciplines (8Ds) Problem Solving method for Volvo Trucks) following it up there. Regular visits of Volvo Trucks assembly factory located near Moscow in order to investigate production related issues. Technical support for dealers in Russia and on-site support in complex cases. Consultation with technical department from headquarters in complex cases. Assistance to warranty and technical support departments. Requests of service campaigns. Participation with representatives from headquarters in investigations of technical and quality issues in Russia. Participation with representatives from headquarters in tests of new parts, systems and equipment. Taking care of preproduction trucks of new range on Russian market. Provision of technical information, recomendations, quality staus update recieved from quality and technical departments from headquarters to concerned departments within Volvo Group Trucks Russia and to dealer network if needed. Participation in reference group for new Off Board Diagnostic tool.
- Октябрь 2007 – январь 2011
- 3 года и 4 месяца
Service engeneer
Dealer of Volvo Construction Equipment and Liebherr "Mirovaya technica", Саратов
https://www.mirtech.ru
Обязанности и достижения:
Maintenance, diagnostics and repair of vehicles, produced by Volvo Construction Equipment, Liebherr and Manitoo. Participation in various technical trainings and competitions.
- Август 2005 – октябрь 2007
- 2 года и 3 месяца
Long-haul truck driver
STEP
Обязанности и достижения:
Transportation of goods and repair of truck.

Образование

- Высшее образование
- Дневная/Очная
- 2003
Саратовский государственный технический университет им. Ю.А. Гагарина
Факультет: Automotive
Специальность: Automotive engineer
- Среднее специальное образование
- Дневная/Очная
- 1999
Saratov college of radio and electronics named after P.N. Yablochkov
Специальность: Radio and electronics technician.

Обо мне

Дополнительные сведения:

I am keen on Kitesurfing Skills: Automotive Engineering, 8D Problem solving, Powertrain, Automotive, Vehicles, Supplier Quality, Automotive Electronics, Automotive Aftermarket, Parts, Root Cause Analysis, Manufacturing..., Continuous Improvement, Automobile, Automotive Electrical..., Automotive Repair, Product Development, Process Improvement, Management. PC skills: AutoCAD, Excel, KOLA, Configurator, NAMS, QRAFT, SWA, EDB, Impact, UCHP, VDA, Protus, VTT2, Excel, Office, LVD etc.