Head of IT department, IT Manager

Был больше месяца назад

По договорённости

43 года (родился 27 апреля 1982)

Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 14 лет и 3 месяца

- Декабрь 2021 – февраль 2022
- 3 месяца
Service Manager (European projects)
Customertimes
https://customertimes.com
Software Development, System Integration, Technological and Business Processes Automation, IT Consulting
Обязанности и достижения:
Communication with the customers (7 projects). Tracking contracts for support services of CRM Salesforce (sign of the new contracts and prolongation with exist companies). Manage of the development and support team (consultants, analysts, developers, testers). Increase of competencies and skills of department employees. Coordination and improvement of business processes within the department. Tracking the deadlines for the implementation of SLA and financial indicators of the department. Prepare the analytics based on the results of work of the department (regular and ad-hoc).
- Сентябрь 2018 – сентябрь 2021
- 3 года и 1 месяц
Head of IT Project management department
FC "Lokomotive Moscow", Москва
Sports and Fitness Clubs
Обязанности и достижения:
Key Responsibilities: Propose IT solutions for commerce to grow business value. Leading an implementation of IT solutions in the club. Identify project duration, effort, budget, sequence and dependencies of tasks required to meet applicable project objectives and document, manage in detailed project plans. Collaboration with the Business stakeholders to identify needs to improve processes and systems. Manage relationships with local IT/1C teams and a service providers, vendors in part of provided solutions, consulting. Annual projects budget planning. Main tasks implemented in the company: * Implementation of BPM system * Moved critical servers (corporate site, BPM system) to the MCS (Mail.ru) "cloud" infrastructure * Office moved to MS Office 365 * Implementation of Service desk for IT team (based on Jira SD) * MPS. Moved critical devices (printers and multifunction devices) to the third party company support and its unification * Created of PCs standard (models, life cycle, assets management). Planned and implemented the replacement of old equipment. Optimized IT OPEX by reviewing personnel activity * Legalization of software * Upgrade 1C SPM v2.5 to 1C SPM v3.1 * Organized the process of support by third part company for one-time events at the stadium.
- Октябрь 2017 – июль 2018
- 10 месяцев
Infrastructure Service Delivery Lead (Russia, Ukraine, Kazakhstan, Belarus)
Nielsen, Москва
http://www.nielsen.com
Marketing, Advertising, Designer, Event and PR Agencies, Consulting Services
Обязанности и достижения:
Key Responsibilities * Management and development a team of analysts and specialists (12 subordinates in Russia, Belarus, Kazakhstan, Ukraine/ Approx. 2300 users in regions) to ensure that the IS functions are operationally aligned and managed within the Offshore Support framework in a client (internal) focused manner whilst minimizing the utilization of resources * Develop and implement all IT policies and procedures for architecture, security, disaster recovery, standards, purchasing, and service provision. * Manage the Area Infrastructure budget and Financial Planning associated with the local purchasing of Infrastructure equipment. * Provide appropriate levels of technical support to end users. * Establish appropriate systems, standards and processes to deliver continuity of business systems and services. * Achieve agreed KPIs by monitoring the performance of the team. * Ensure my team are appropriately developed, providing coaching if required, ensure knowledge, experience and best-demonstrated practice are shared across the Area to ensure results are achieved using agreed policies, processes and systems. * Manage the Personal Performance process for the team. * Liaise with local Country Management Team to ensure service delivery and quality levels meet business expectations. * Participation in regular Regional Leadership meetings (Country Management Team). * Provide support & resources to the Regional Leadership Teams as required to ensure Infrastructure stability. Achievement: * Changed mobile provider in Russia (budget reduction for mobile communications is up to 40%) * Organization and control of relocation of the main offices in Kazakhstan and in Russia (St. Petersburg) * Organization of access to commercial information through VDI (reduce the risk of unauthorized copying and data leaks) * Centralized Managed print service for Russian regions * Created new storage architecture
- Июнь 2010 – сентябрь 2017
- 7 лет и 4 месяца
Regional IT Manager
The Walt Disney Company CIS
http://disney.ru
Marketing, Advertising, Designer, Event and PR Agencies
Обязанности и достижения:
Key Responsibilities * The primary point of contact for all IT related topics in Russian region (1 IT Manager subordinate / Approx. 350 users). Manage relationships with a lines of business (LoB) in implementation of IT solutions and related services. * Lead to local IT projects together with Russian LoBs, aligned with the Global project management processes. * Work in cooperation with the Global IT Team in order to align a Global IS activities with the local business strategy and plans. * Fixed assets management, license management and other points required by a best IS practices. * Operation management includes systems, infrastructure and applications support, further development of sufficient infrastructure and end user support. * Own and monitor local IT budget, drive effectiveness of IS spending. Track and manage cost of each of the service lines. Delivery inputs to development and maintenance of annual plans and budgets for local IT infrastructure and solutions. Review the services with business periodically. * Implementation of Disaster Recovery and Business Continuity plans, development, follow-up and support Main tasks implemented in the company: 1. Implemented transfer physical servers to virtual environment - prepared new plans for data/DB backup (Dell EMC Celerra nx4 with VMware esxi) 2. Implemented of DMS (based on DocsVision solution) 3. MPS. Printing system outsourcing partnership: print service moved to external support (HP) 5. Approved of a new suppliers of equipment and services 6. Optimization of the costs of services of cellular operator, data links 7. Organisation of IT infrastructure in the new offices (Sony JV, Disney Channel, JV of Kanal Disney/UTH): SCS, LAN, remote access 8. Created a DRP, developed a plan of Business Continuity for the key business units 9. Established policies and procedures to guarantee proper personal data protection (in order to comply with the requirements of the Russian Federal Law “On Data Protection” and the Russian Federal Law #242-FZ dated 2 July 2014)
- Март 2009 – июнь 2010
- 1 год и 4 месяца
IT Analyst
Berwin Leighton Paisner LLP (Bryan Cave Leighton Paisner)
http://www.gblplaw.ru
Обязанности и достижения:
Key Responsibilities * Analysis of the problems associated with using of the systems and software, incidents and problems management according the company IT standards * Administration of the user's accounts and mailboxes, assignment permissions * Administration and configuration the corporate PBX (Mitel) * Prepare and provide trainings for new employees, as well as IT services foundation, internal CRM system LexisNexis InterAction and document management system, IT policies and standards * Collaboration with the business units to determine their needs in IT services, software Main tasks implemented in the company: (as a member of the team) Created an IT infrastructure of the new office in Moscow: security link to London distribution point, cabling, LAN. Purchased of PABX and IT equipment. Searched and approval of a equipment suppliers, vendors.
- Сентябрь 2007 – март 2009
- 1 год и 7 месяцев
IT Manager/ telecom
BSH Bosch and Siemens Home Appliances Group
http://www.bsh-group.ru
Household Appliances, Electronics, Climate Control Equipment (Manufacturing), Household Appliances, Electronics, Climate Control Equipment (Promotion, Wholesale)
Обязанности и достижения:
Key Responsibilities * Maintenance and support of all telecommunications and network equipment and links for Russian offices. Prepare an uninterrupted operations of communication links, LAN, PABXs in all sites of the company in Russia * Installation of a new PABXs, provide of a secured links between local/global offices * Relationship management with ISPs and telephony support vendors (for remote sites) * Installation, configuration, and support of a Call Center for Bosch Service (toll-free number) * Plan a budgets for communication's services per sites, analysis of the requirements for voice and data links Main tasks implemented in the company: 1. Upgraded the telephony of the head office in Russia to IP PABX 2. Implemented the PABXs in the remote offices (Spb branch, Chernogolovka plant of gas stoves production) 3. Participation in the project of building new Moscow office in parts of WAN, LAN, and telephony

Образование

- Высшее образование
- 2004
Moscow State Universitity of service, Moscow
Факультет: Information systems and technologies
Специальность: Engineer

Обо мне

Дополнительные сведения:

Wide experience in overall planning, organisation, and execution of all IT directions. It includes all IT operations to meet business requirements as well as the support and maintenance of existing infrastructure, applications, and development of a new technical solutions. Develop standard operating procedures follow the best practices, includes provide written protocols and guidance to IT staff and to end-users. Strong people management skill (manage teams with up to 30 subordinates). Strong knowledge of Active Directory and additional services, data bases, management of corporate mailboxes and phone systems, WAN/LAN. Work experience with ITSM/ITIL/MOF concepts. Good knowledge of project management methodologies, ToRs, performance monitoring, final verification. Contracts management (SLA/OLA for services and systems). Agile mindset. Strong negotiation skills Now I am looking for a position in IT management, not only IT projects Personal skills * Excellent analytical and problem solving skills * Understanding of complex information and requirements * Strong prioritization skills and flexible enough to adapt plans * Good evaluation skills * Excellent soft skills * Confidence in decision-making * A good team-player mentality ITIL, Project management, Time management, ITSM, Negotiation skills, Teamleading, Helpdesk, Virtualization, Atlassian Jira, BPMN, People Management, Leadership Skills, Team management, Organization Skills, Budgeting, IT Management, IT Operations