Business development manager

Была больше месяца назад

100 000 ₽

55 лет (родилась 02 декабря 1969), не состоит в браке, детей нет

Москва

Калужская

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 31 год и 2 месяца

- Март 2011 – работает сейчас
- 14 лет и 9 месяцев
Business Development Manager
InterNational Moving Services Ltd. - IMS
Обязанности и достижения:
• Identifying and securing new and profitable Corporate Accounts • Growing Corporate Account relationships and delivering a measurable increase in company revenue and profit as well as increased scope of category and geography of services • Acting as a primary point of contact for a designated portfolio of accounts • Effectively negotiating service quotations and retaining acceptable profit margins as set by General Manager • Reporting and working closely with management to ensure all leads, follow-ups and quotations are actioned in pro-active manner • Meeting and maintaining weekly call targets • Capturing, collating and preparing corporate account data for client performance reviews • Preparing and submitting the Business plan to the General Manager and on approval, for executing
- Ноябрь 2006 – февраль 2011
- 4 года и 4 месяца
Logistics Manager/Supervisor
Crown Relocations
Обязанности и достижения:
Hands-on manager who makes sure things get done and customers are happy. Supervise operations and customer service departments to ensure provision of seamless and high quality services to customers. Responsible for the supply chain, departments operating budgets, operating costs, cash flow and margins. • Customer service and customer relations: Ensure prompts and efficient problem resolutions, fast response time, courteous and professional communication. Improved customer satisfaction of surveyed customers by two out of five stars. • Costs control: Perform cost and margin analysis of inbound/outbound shipments and global tenders; handle rate requests from Crown overseas offices and agents; • Oversee that appropriate modes of transportation are used for shipments required to maintain a cost effective balance between timely service delivery and cost of shipments; • Ensure that all follow-ups, shipments coordination and customer service claims are performed in a timely and pro-active manner; • Sell corporate Crown insurance delivering a measurable increase in company’s profit; • Handle and settle clients’ insurance claims; • Run customer billing and debt collection ensuring company’s operating cash flow is positive • Supplier management: Identify reliable sub-contractors, negotiate and build relationships. Key Achievements • Costs savings initiatives: negotiation of more favorable freight rates with suppliers for all modes of transportation and origin/destination rates with local agents/sub-contractors in Russia as well as Crown overseas offices increasing the number of booked jobs • Development of suppliers database: the number of suppliers has increased from 25 to 80 companies which allowed to be more flexible in the business activities • Invoice accuracy: level of Credit Notes/Adjustments is less than 2%. KPI - 98% • Average claims settlement days has decreased from 31 up to 5-10 days
- Апрель 2004 – ноябрь 2006
- 2 года и 8 месяцев
Key Account Manager
Corstjens Worldwide Movers
Обязанности и достижения:
• Built and maintained relationships with key clients (U.S. Embassy, WorldBank/IFC, European Commission, Delloite&Touche, GlaxoSmithKline, HSBC, CitiBank, ING Bank, UNESCO, Morgan Stanley, Phillips Electronics, The Embassy of Ireland); • Assisted with export/import customs procedures, managing the logistics of international shipments; • Maintained clients’ database records; • Was responsible customer communication and problem resolution; • Reported to company’s HQ on status of each shipment daily; • Handled insurance claims and invoicing; Key Achievements: • Customer contact – communication at critical points: to keep customer informed of their removal at all critical points. This is completed via either email or phone within 24 hours of the first awareness of an issue • Extensive and excellent understanding of transportation processes, including customs and customers related tasks handling
- Апрель 1994 – сентябрь 2003
- 9 лет и 6 месяцев
Finance Manager
ACDI/VOCA - USAID funded Farmer-to-Farmer Program
Обязанности и достижения:
• Preparing financial reports of the Saratov office in accordance with Western accounting practices, the USAID regulations and the corporate policy; • Preparing Russian accounting statements and file tax reports of the Saratov office; • Working with professional advisors on Russian audit, legal and tax matters; • Participating in meetings and negotiations with Saratov authorities representing corporate interests; • Leading negotiations with contractors and local suppliers on various operational and logistical issues; • Keeping corporate documentation in compliance to the Russian laws and regulations; • Participating in budget development team for F-t-F Russia; • Oversee the financial reviews or audits conducted by Russian authorities; Key Achievements: • Oversaw more than 16 financial reviews with “0” penalties addressed to the company during 10 years

Образование

- Высшее образование
- Вечерняя
- 2003
MBA School
Факультет: Management
Специальность: Master of Business Administration
- Высшее образование
- Дневная/Очная
- 1992
Национальный исследовательский Саратовский государственный университет имени Н.Г.Чернышевского
Факультет: Geographic Studies (specialized in Interantional Economic Geography and Demography)
Специальность: Geographer. Teacher

Обо мне

Дополнительные сведения:

• Excellent communication and problem solving skills • Experience working with big volume of information and databases • Knowledge of international standards of customer services in various business areas • Highly self- motivated individual with tenacity, staying power encouraged by challenge; • Strong interpersonal and communications skills, ability to build trust and long term relationships Flowers, medicine, fitness • Excellent communication and problem solving skills • Experience working with big volume of information and databases • Knowledge of international standards of customer services in various business areas • Highly self- motivated individual with tenacity, staying power encouraged by challenges; • Strong interpersonal and communication skills, ability to build trust and long term relationships Компьютерные навыки: Windows Package, Excel, 1”C” Accounting, Internet, mail, Word Perfect View Database within Outlook Express, MATS/Interact Database within Lotus notes system