Обязанности и достижения:
- Designed and marketed more than 40 new services, tour programs and incentives for business travelers and corporate clients;
- Implemented qualitative customer satisfaction research of more than 200 people, identifying key aspects of the service to be improved and implementing the changes in the customer service.
- Maximized opportunities with new and existing supply partners worldwide; In a team of department managers created a new database of the most profitable and high-quality suppliers, which resulted in reducing costs for the company.
- Evaluated and improved the content of more than 50 corporate web-sites, making them more attractive, convenient and useful for the customers, proved by users’ survey made after the changes.
- Analyzed direct and potential competitors of the company, identifying its strengths and weaknesses, competitive advantages and key strategies.
- Represented the company at RAPPA Trade Show, 04.2008. Advertized the company’s services; obtained new contacts of international suppliers. Made research on each company and communicated with its representatives after the trade show.