Warranty Manager

Был больше месяца назад

По договорённости

51 год (родился 22 марта 1974)

Москва

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 15 лет и 1 месяц

- Март 2011 – январь 2017
- 5 лет и 11 месяцев
Head of Warranty Department
Peugeot Citroen Rus, Москва
Обязанности и достижения:
• Supervise 9 persons for warranty and service contracts audits, processing and decision making for Russia and CIS for Peugeot, Citroen and DS brands. • Warranty Policy and Procedures creation and amendments for Peugeot and Citroen brands. • Supervise the warranty control visits and audits according to the Warranty policy. Answer dealer network concerns after warranty audits, including the official letter. • Warranty trainings and consultations of the dealer network in Russia and CIS. • Warranty performance, customer satisfaction index analysis, most expensive parts reporting and action plans creation. To organise the monthly online reporting conferences with senior management and central office Warranty dept. • Coordinate the modernisation campaigns activity with aftersales director and area managers via monthly meetings. Coordinate all the necessary steps before the modernisation campaign launch (inform Logistics about the VIN list, inform Central Warehouse about the required parts)
- Февраль 2010 – февраль 2011
- 1 год и 1 месяц
Technical counsellor
Peugeot Citroen Rus, Москва
Обязанности и достижения:
• Technical support of the dealer network • Incidents reports analysis, translation and forwarding to the manufacturer. • Support warranty department concerning technical issues, evaluate warranty claim statistics and take the necessary actions.
- Сентябрь 2007 – январь 2010
- 2 года и 5 месяцев
Aftersales area manager
Nissan Motor Rus, Москва
Обязанности и достижения:
• Dealer standards supervising • Dealer performance analysis • New dealers launch support on service and parts warehouse issues • Nissan after sales projects implementation support and control • Answering dealer staff inquiries on after sales issues
- Апрель 2005 – август 2007
- 2 года и 5 месяцев
Warranty coordinator
Nissan Motor Rus, Москва
Обязанности и достижения:
• Supervision of the dealer claims processing • Answering dealer warranty staff inquiries • Communication and coordination with NE SAS European Warranty Group all questions concerning Warranty issues • Warranty Parts Return scheme implementation providing parts pick-up directly from the dealer and sending it to NE SAS WPL (Warranty Parts Logistics dept)
- Январь 2002 – апрель 2005
- 3 года и 4 месяца
Warranty specialist
ZAO Lion, Москва
Обязанности и достижения:
• Warranty claims submission • Communication and coordination with PSA Warranty Correspondent • Creation of the warranty incidents base and warranty clients base. • Communication and coordination of the dealer network.