Warranty chargeback manager

Был больше месяца назад

По договорённости

41 год (родился 23 июля 1984), cостоит в браке, есть дети

Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Профессиональные навыки

Aftersales processes
Strategy thinking
Analytical skills
Risks assessment
Project management
Teamleading
MS Office (Word, Excel, PowerPoint, Outlook)
• Strong negotiation, communication and presentation skills;
Business Process improvemen
Team Management & Cross-functional
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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 17 лет и 7 месяцев

- Май 2022 – работает сейчас
- 3 года и 8 месяцев
Warranty chargeback manager
Moscow Automobile Plant Moskvich, Москва
http://moskvich-auto.ru
Automobile industry
Обязанности и достижения:
Warranty chargeback Manager • To manage the process of aftersales warranty expenses and recall campaigns reimbursements, • To manage the activity of warranty chargeback team, • To negotiate with Moskvich and Suppliers concerned departments including TOP Management to solve chargeback issues. Organization and implementation of business processes for warranty charge back activity with Partners and Suppliers
- Май 2010 – май 2022
- 12 лет и 1 месяц
Warranty chargeback Manager
RENAULT RUSSIA, Москва
http://www.renault.ru
Automobile industry
Обязанности и достижения:
2019-2022 Warranty chargeback Manager • To manage the process of aftersales warranty expenses and recall campaigns reimbursements, • To manage the activity of warranty chargeback team, • To negotiate with Renault and Suppliers concerned departments including TOP Management to solve chargeback issues. 2013-2019 Warranty chargeback expert (Responsibilities in addition to the previous specialist position) • To manage the whole process of aftersales warranty expenses reimbursements, from supplier’s nomination for the project till supplier’s warranty claims payment, • To update Warranty chargeback process in accordance with the Renault Corporate rules and Russian legislation, • To support Renault purchasing team in terms of paragraph “Warranty chargeback” in the parts delivery contract, • To report to the Renault Corporate 2010-2013 Warranty chargeback specialist • Warranty statistics analysis, • To manage warranty parts delivery from dealers to supplier, • To gather and manage Renault team to protect Renault interests in front of the supplier (engineering, purchasing, legal counsel, accounting, other departments if necessary), • To manage deadlines of warranty parts analysis process for supplier and Renault teams, • To hold meeting with supplier to share responsibility for the defects • To invoice warranty expenses, payment control, late payment issue solving • 2021 Support plant division to improve efficiency of chargeback process. The best chargeback results in the end of the year. • 2020 Outstanding chargeback result. Renault Russia Awards, Renault Bravos Awards (Corporate)
- Май 2008 – март 2010
- 1 год и 11 месяцев
Инженер по гарантии
Peugeot, dealer Lion, Москва
Automobile industry
Обязанности и достижения:
• To follow Peugeot warranty policy for aftersales repairs, • Audit of repair methods and replaced parts, • To invoice warranty claims to Peugeot, payment control, • To agree expensive repairs with Peugeot, • To communicate with clients on Peugeot warranty policy details.

Образование

- Высшее образование
- Очно-заочная
- 2013
Moscow State Industrial University
Факультет: Company’s management
Специальность: Manager
- Высшее образование
- Дневная/Очная
- 2007
Moscow Bauman State Technical University, Moscow
Факультет: Power engineering
Специальность: Engineer