Tenant relations manager

Была больше месяца назад

100 000 ₽

45 лет (родилась 24 июля 1980)

Москва, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет

- Октябрь 2016 – декабрь 2019
- 3 года и 3 месяца
Senior Tenant Billing Specialist
«IKEA Centres Rus Management» (LLC). Financial Department. Revenue Control Group., Москва
http://mega.ru/company/about_company/
Entertainment Centers, Management Holding Company, Headquarters, Commercial Property Construction (Retail Spaces, Office Buildings), Real Estate Management and Use
Обязанности и достижения:
Performed correct and timely calculation and invoicing in accordance with Lease Agreements (rent, service fee, utilities, turnover rent etc.) for main leasing and specialty leasing + Assignment of Rights and Obligations Agreements, Early Termination Agreements, Expired Agreements, Remeasurement Acts. Performed monthly calculation of the accruals on turnover, utilities and other charges according to Lease Agreement. Calculation of the accruals for agreements in prolongation phase and non-signed agreements. Performed calculation of rent adjustments for Investment re-charges. Performed calculation of vacancy losses, rent losses on projects, discounts, termination accruals. Performed calculation of rent discount for tenants. Prepared outgoing documents under tax audit and external audit requests. Performed reconciliation with tenants. Consulting tenants on financial issues.
- Март 2015 – июнь 2016
- 1 год и 4 месяца
IKEA Khimki Store. Lighting and Home Textile Departments. Shopkeeper
IKEA, Москва
http://www.ikea.ru
Retail Chain (Furniture), Furniture (Promotion, Wholesale), Furniture (Manufacturing)
Обязанности и достижения:
Handled a team of 11 co-workers. Provided primary KPI's achievement (LYI, turnover, GM, conversion rate, average ticket, articles per check) and primary logistic KPI's achievement (sales location management, forecasts, work on decrease of costs) in accordance with Commercial calendar and business goals. Organized and prepared the Department to the commercial activities. Provided implementation and follow-up of commercial activities and researches (customer-flow, conversion rate etc.). Сoordination with team: conducted the co-workers’ trainings, teambuildings and projects. Participated in HFB stuff-planning.
- Февраль 2012 – январь 2015
- 3 года
Manager of the store
Individual entrepreneur. Online store of packaging and goods for creativity, Москва
Internet Store
Обязанности и достижения:
Was responsible for market research (customer requests, competitors, prices), suppliers, logistics and shipping of orders, photos and product descriptions, writing materials for the site, participation in thematic meetings and exhibitions, etc. Managed a team of 5 co-workers.
- Август 2007 – январь 2013
- 5 лет и 6 месяцев
Customer Service Department. Key Account Manager
ФИНАМ, Москва
http://www.finam.ru
Managing, Investment Company (Asset Management)
Обязанности и достижения:
Expanded the database of Key Accounts. Provided Key clients with consulting services on all points concerning cooperation between the client and the company, including personal investment, banking and insurance products. Personal customer support within Wealth Management Program of the company. Clients – Individuals (accounts above 20 mln. roubles).
- Август 2006 – август 2007
- 1 год и 1 месяц
Middle Officer
«Bank Societe Generale Vostok (BSGV)» (CJSC). Top Corporates Department., Москва
Banking
Обязанности и достижения:
Personal support for corporate clients (accounts, loans, deposit products, payroll services etc.). Clients – the largest Russian corporations with turnover above 100 mln euro per year.
- Сентябрь 2001 – август 2006
- 5 лет
Senior Officer
Moscow City Government. Department of Economic policy and City development. Financial Markets Department. Stock and Insurance market's Division., Москва
http://mos.ru
Обязанности и достижения:
Preparation of preliminary laws and regulatory documents related to the implementation of the Moscow Mortgage Program. Participated in the preparation of Moscow Government’s preliminary laws and administrative documents to provide budget subsidies.

Образование

- Высшее образование
- 2001
International University in Moscow. Faculty of Management.
Факультет: Public Administration Department
Специальность: Public Administration

Обо мне

Дополнительные сведения:

Additional education: 2016: Computer Training Center at Bauman MSTU. Certificates: “Microsoft Excel 2016/2013” and “Microsoft Excel 2016/2013. Level 2. Advanced”. Microsoft Certificate of Achievement. “Microsoft Excel 2016/2013. Level 2. Advanced”. 2020-2021: School of Digital Arts “Universe”. Course “Graphic Design”. Certificates in Adobe Photoshop, Adobe Illustrator. Personal skills: Responsible, hard-worker, initiative, communicative, team player, result-oriented, stress-resistant, open-minded, attentive to details, eager to gain new knowledge and develop skills. Literate verbal and written skills. Strong interpersonal skills. Ability to make decisions in extraordinary situations. Ability to meet deadlines. Oriented to clients, focused at long-term cooperation. Ability to manage multiple tasks. Business correspondence in Russian and English. Business negotiations. Good knowledge of Microsoft Office, Internet, corporate programs, Adobe graphics.