Specialist

Была больше месяца назад

90 000 ₽

31 год (родилась 04 ноября 1994), не состоит в браке, детей нет

Москва, удаленная работа

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 9 лет и 7 месяцев

- Август 2019 – работает сейчас
- 6 лет и 5 месяцев
Assistant Cluster Reservation Manager
Moscow Interstate hotels, Москва
Moscow Marriott cluster (5 hotels). Core Brands: Marriott Tverskaya 4*, Marriott Grand 5*, Sheraton Palace 5*. Luxury Brands: Marriott Royal Aurora 5*, National 5*. Total Room Inventory around 1 200 rooms.
Обязанности и достижения:
Monitoring operations of area reservation department Best Manager of III Quarter 2019 from Sales & Marketing Revised the policies and internal procedures of department Develops, implements and maintains a departmental training program for employees Implementation of control, assurance and assessment of quality service in Luxury Hotels Staff Recruitment and Retention training Creating a Personal Development Plan for employees, who have successfully passed their probation period.
- Январь 2019 – август 2019
- 8 месяцев
Reservation Supervisor
Marriott International, Москва
Hospitality, St Regis Moscow Nikolskaya hotel
Обязанности и достижения:
Staff supervision, lead and coordinate Reservations Team Training (upselling and LQA standarts) * In charge of revenue coordinator Exclusive Luxury hospitality work experience Training on evaluation of service quality in Luxury hotels
- Июнь 2017 – январь 2019
- 1 год и 8 месяцев
Reservation Supervisor
Mosvcow interstate hotels, Москва
Moscow Marriott cluster (3 hotels): Marriott Tverskaya 4*, Marriott Grand 5*, Marriott Royal Aurora 5*. Total Room Inventory around 800 rooms.
Обязанности и достижения:
Staff supervision, lead and coordinate Reservations Team Best Host of IV Quarter 2017 from Sales & Marketing FIFA'2018 In November, 2019 became an absolute leader in upselling of higher categories in the cluster
- Сентябрь 2016 – июнь 2017
- 10 месяцев
Reservation Agent
Moscow Interstate hotels, Москва
Moscow Marriott cluster (3 hotels): Marriott Tverskaya 4*, Marriott Grand 5*, Marriott Royal Aurora 5*. Total Room Inventory around 800 rooms.
Обязанности и достижения:
Takes reservations over the phone, by fax or internet, and handles all associated operations * Assisted Reservation Manager with upsell statistics * Performed individual tasks from Reservation Manager Systematized information on internal departmental procedures Made proposals to change the method of execution of reports, which reduced the total time of the task three times
- Июнь 2016 – сентябрь 2016
- 4 месяца
Visa Support Specialist
Moscow Interstate hotels, Москва
Moscow Marriott cluster (3 hotels): Marriott Tverskaya 4*, Marriott Grand 5*, Marriott Royal Aurora 5*. Total Room Inventory around 800 rooms.
Обязанности и достижения:
Provide Visa Support service to guests As a resullt of probationary period has been appointed as Reservation agent.

Образование

- Магистр
- Очно-заочная
- 2019
Plekhanov Russian University of Economics
Факультет: Master in International Hotel and Tourism Business
Специальность: Management
- Бакалавр
- Дневная/Очная
- 2016
State University of Management
Факультет: Institute of Public Administration and Law
Специальность: Management

Обо мне

Дополнительные сведения:

Hobbies: music (piano, vocal), traveling * Fluent in the national language, good working knowledge of English; * Good listening and analytical skills, attentive; * More than 5 years' experience in a customer service or telephone contact position, Opera and Marsha user Excellent communications skills and extremely organized. Service Orientation ie actively look for ways to help people. Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software's, OTA Extranets and computers.