Москва
Резюме № 30128256
Обновлено 15 сентября 2021
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Sales manager / Aftersales manager / Parts Manager

Был больше месяца назад
По договорённости
Соискатель скрыл дату рождения
Москва
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
не указано
Контакты
Телефон

Почта
Будут доступны после открытия
Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 25 лет

    • Июль 2017 – июль 2021
    • 4 года и 1 месяц

    Area Aftersales Manager

    Groupe Renault AVTOVAZ, Москва
    RENAULT & LADA cars sales, spare parts, service, warranty

    Обязанности и достижения:

    At ASM position, I managed efficiency of service and spare parts distribution operations in Latin America, the EU, Africa and Central Asia in compliance with company’s current positioning. Moreover, I monitored the after-sales service to maintain a high level of implementation of all recall campaigns. I was responsible for achieving and exceeding the efficiency and financial performance indicators of the service and spare parts distributors regional operation (Central and South America, Europe, Central Asia, Africa) in line with company and manufacturer expectations. Distributor satisfaction survey was implemented. I continually monitor performance and identify opportunities or take corrective action to increase efficiency of the Aftersales operationn. Overfulfilled 2020 parts sales targets by 11%. Export logistics issues, caused by implementation of Advance Cargo Information Declaration for the cargo arriving in Egypt were solved.
    • Март 2016 – июль 2017
    • 1 год и 5 месяцев

    Spare parts sales manager Ferrari & Maserati

    Ferrari & Maserati dealer - Rublevka Service , Москва
    Luxury cars sales, spare parts, service center, body shop

    Обязанности и достижения:

    I was responsible for Ferrari and Maserati spare parts and tires sales, placing customer and refill parts and materials orders, contacts and negotiations with producers and local suppliers, parts distribution over the country, documents, parts turnover sales and expenses analysis. Therefore, accessories’ sales increased by 8%.
    • Июль 2015 – ноябрь 2015
    • 5 месяцев

    Parts Department Manager

    STS service - authorized dealer IVECO

    Обязанности и достижения:

    Ran Spare Parts Department and Parts warehouse. 12 people reported to me. My responsibilities were: increasing sales, improving business profitability and parts turnover. During this period parts sales were increased in 20%, profit in 50%. These results were achieved using parts warehouse volume less 1.7 times than previous period. I organized buy –back procedure of slow-moving parts by truck manufacture.
    • Февраль 2011 – март 2015
    • 4 года и 2 месяца

    Aftersales Parts and Marketing Manager

    Volvo Construction Equipment Inc., representative office in Russia and CIS, ZAO Volvo Vostok, Москва

    Обязанности и достижения:

    I ran parts sales and marketing department. I led sales & marketing by driving and follow up of CST Marketing and Sales plan; developed and managed processes to provide proper customer level of parts availability from regional warehouse and at Dealer network; created and followed up an yearly Parts Business Plan; provided direct support to Dealers/ Sub- Dealers to archive sales targets; managed own staff and secured necessary competence within the team; created and maintained a local price list securing profit and other KPIs; supported DMS and other IT- systems to secure management of aftersales business; Dealer development support (training) in terms of parts operation and stock management including re-fill systems. I updated sections of CIS CST Policy & Procedure Manual; supported marketing activities with parts packages; managed stock levels and stock turnover; set KPIs and controled the work within Parts Business; parts purchases; staff employment; department staff expenses and overtime. Starting from the date when I took up this position, parts sales increased 1.72 times; parts availability changed from 79% to 92%; back- orders quantity decreased 2 times.
    • Март 2009 – февраль 2011
    • 2 года

    International Parts Sales Manager

    Mack Truck International Inc. ZAO Volvo Vostok, Москва

    Обязанности и достижения:

    I worked on start-up project of Mack Trucks spare parts distribution from central warehouse in Moscow and spare parts delivery from US. I participated in development of spare parts ordering interface for Mack. I trained dealers on Mack Trucks' products, polices and procedures, interacted with potential dealers and wholesales customers to make contracts regarding spare parts delivery. I got certificates and other documents for spare parts shipments. I worked out the Russian market dealer price - list and prepared initial spare parts stock order.
    • Август 2003 – январь 2009
    • 5 лет и 6 месяцев

    Spare Parts @ Accessories Sales Manager

    IVECO Fiat S.p.A. representative office in Russia and CIS

    Обязанности и достижения:

    I tracked and made spare parts sales analysis of IVECO dealers in Russia, Belorussia, Kazahstan, Armenia, Azerbaidjan; supported spare parts sales departments creation in new dealerships; checked spare parts availability and customer satisfaction of IVECO consignment warehouse; provided IT-support for CIS dealers in specialized spare parts and warranty programs installations. I trained spare parts managers in inventory and order management, logistic optimization. I appointed sale targets and bonuses. Starting from the date, when I took up Iveco parts specialist position, parts sales increased 2.2 times and 93% of the dealers now are equipped with specialized soft for parts orders and warranty claims turnover.
    • Декабрь 1995 – июнь 2003
    • 7 лет и 7 месяцев

    Spare Parts Director

    TRINITY MOTORS - Authorized General Motors, Opel, ElazGM and AM General distributor

    Обязанности и достижения:

    I ran spare parts department, which consisted of 3 parts shops, main parts warehouse (1 000 000 USD), consumables and special tools warehouse. Fourteen persons reported to me. I had responsibility for wholesale and retail spare parts sales, gross profit. I have good experience in negotiations and making contracts, managing staff operation, forming range of goods and price policy for parts. During the period when I was working as Trinity Motors Parts manager, one new parts shop was opened, whole sale distribution network was created, two - shifts personnel operation was implemented. Spare parts sales were increased four times.

Условия занятости

  • Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте

Образование

Обо мне

Дополнительные сведения:

I am literate in PC programs (Word, Excel, Power Point, Microsoft Outlook, electronic parts catalogs, specialized software for spare parts orders, aftersales systems and warranty claims turnover), 1C. Driving license (categories A, B, C) I am energetic, hard - working, enthusiastic, self - motivated, responsible Professional manager within automotive and construction equipment aftermarket business with thorough understanding of the entire distributor and dealer business models. A good communicator with strong negotiation skills and authority, with leadership skills to drive by example and motivate team to achieve goals and exceed expectations. With a wealth of experience in all areas of driving change, growing revenue and maximizing profit, hardworking, customer oriented professional ensures the goal attainment.

Иностранные языки

  • Английский язык — cвободное владение
  • Французский язык — разговорный

Водительские права

  • A — мотоциклы
  • B — легковые авто
  • C — грузовые авто
Фото, имя и контакты доступны только авторизованным пользователям
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