Резюме № 23982130
Обновлено 27 декабря 2017
Обновлено 27 декабря 2017
Sales, Service Еngineer, Project Manager
Был больше месяца назад47 лет (родился 02 января 1978), cостоит в браке, есть дети
Москва
Выхино
Занятость
полная занятость
Гражданство
не указано
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 22 года
- Февраль 2017 – работает сейчас
- 8 лет и 11 месяцев
Technical support Engineer
Обязанности и достижения:
Technical support, repairing and maintenance of the marking equipment following brands: Matthews, Sato, Eidos, Collamat, Cab, NiceLabel, EME, Labelmate. Technical project management. Sales support- Май 2015 – август 2015
- 4 месяца
Slot shift Manager, Opening Team
FGCE, ВладивостокОбязанности и достижения:
First Successful Slot Shift manager to be appointed, speaking both Russian and English comfortably needed to set the parameters for the Russian employment of the slots department. Researched and completed the Standard operating procedures for the department, including the correct interpretations of the Russian / English / Chinese Rules of the game as well as techincal terms for the department. Interviewed and selected the trainees for the first intake of the company slots program. Created and delivered the training program for the new employees (not experienced in the gaming industry) wrote the testing profiles for the intake students, evaluated their progress and selected the final candiates. Created a Universal Casino vocabuary to increase the understanding of the department featuring many nationalities and cultures (Asian / Russia / South African / English).Set up the shift rosters and timing sheets in accordance for the shifts to be manned at the casino on opening. Attended and then interpreted the new Galaxys systems training program (new to the company and to most of the operators) Designed a customer service training program to establish the correct and acceptable levels of service for the new employees.- Июнь 2014 – январь 2015
- 8 месяцев
Senior Service Engineer-Technical Customer support
Pharmcontract, МоскваОбязанности и достижения:
Repairing, re calibration, installation and testing instrumentation. Employed in the Tablet sector to ensure all machinery as kept completely according to USP/EP/JP Standards. Field service on remote locations covering all of Russia. Responsibility for German manufacturer ERWEKA Gmbh to maintain all scientifc pill testing and pharmacutical testing equipment. Responsible to document and report on the faults discovered. Reporting to Head office in Germany on findings.Certified for dissolution, disintergration and physical parameters of testing equipment. Manage the inventory of spare parts from the warehouse. Customer interaction on response to the head office call center, schedule Client visits, and assist with hotline support.- Июнь 2012 – июнь 2013
- 1 год и 1 месяц
Assistant Slots Manager
Solna Leisure Holdings Ltd. (www.solnaleisure.com), Город за рубежомОбязанности и достижения:
Management of the Slot casino Department (70 employees). Staff recruitment and training, shift management training. Daily management and control of the operational process in accordance with the highest level of service requirements and the concept of the company. Organization of the operation process and the formation of basic operating procedures and reporting. The creation and management of cross-department interactions in line with the corporate ethics and necessary norms of control over the staff. Team building. Marketing research and risks assessment. Budget analysis. Motivation systems analysis. Detailed analysis of the operation results of the department and forecasting profits. Maintains awareness of competitors promotional offerings. Recommends improvements to Slot Department as needed in order to remain competitive. Keeps administration/management informed of activities and status of Slot Department operations.- Июнь 2010 – июнь 2012
- 2 года и 1 месяц
Head of the service center
Seven group (Moscow, www.sevenltd.ru), МоскваОбязанности и достижения:
Start up and development of the service center of the Jofemar (Spain) vending machines authorized distributor in Russia. Promotion of Jofemar products and services on the Russian market. Stimulation of sales from a technical side and building of relations with customers according to CRM principles. Warranty and post-warranty customers support. Full technical support for projects "turnkey". Service engineers schedule planning (installation, fieldwork, shipping and work in SC). Analysis and forecast of consumption of spare parts and consumables. Formation of the required amount of spare parts for warranty and non-warranty stocks. Accumulation and analysis of information about equipment malfunctions. Work with claims. Providing with statistical information and creating a technical assignments for the manufacturer. Market research and formation of commercial offers for the market of services. Budgeting and risks assessment of new projects. Participation in exhibitions. Preparation of proposals for modernization. Creating business development strategies to assist in the acquisition of new customers.- Февраль 2010 – июнь 2010
- 5 месяцев
Service engineer
Gulfstream (Moscow, www.gulfstream.ru), МоскваОбязанности и достижения:
Service maintenance of security systems and fire alarm systems at customer sites. Carrying out routine maintenance and preventive measures in order to achieve the reliability of systems. Analysis and systematization of malfunctions and failures in the systems. Creation a technical assignments for manufacturers. Translation of Foreign Literature. Providing with necessary documentation and reports for management and sales department. Products and services promotion..- Май 2005 – февраль 2010
- 4 года и 10 месяцев
Business consultant
IGC group (Moscow, http://www.igc-group.ru/), МоскваОбязанности и достижения:
Business development. Building of development strategy from a technical side. Marketing researching of the new segments of business. To assist in the purchase of the new equipment and realization of outdated equipment. Consulting of customers on all spectrums of services (technical support, staff recruitment, the promotion actions daily work of the entertaining centers directed on optimization and safety of business). Search and evaluation of potential investment. Development and support of startups. Branding and company conception forming.- Ноябрь 2004 – май 2005
- 7 месяцев
Service engineer
Russian Gaming Industry (Moscow), МоскваОбязанности и достижения:
Technical support, opening and the subsequent monitoring of the open entertaiment centers in various regions of Russia. The solution of all aspects of technical and organizational issues connected with equipment operation (slot machines, online systems, JackPot systems, CCTV and etc.). Staff training (slot attendants, slot technicians, slot shift managers). Intensive communication and interacting with other departments of the company with objective of optimization and business growth. Creation of operational procedures and documents (technical environment). Reporting to management.- Сентябрь 2003 – сентябрь 2004
- 1 год и 1 месяц
Field service engineer
Unicum (Moscow, www.unicum.ru/), МоскваОбязанности и достижения:
Service and repair of slot machines in the service center and in the field. Diagnostics and adjustment of all units of the slot machines. Repair and calibration of the bill acceptors. Repair of the monitors (scope, LCD), power supplies and CPU boards (chip level repair). Software upgrade. Customers consulting on technical issues, participation in exhibitions. Gathering of the statistical information on faults and formation of technical fault reports for manufacturers.- Май 2001 – сентябрь 2003
- 2 года и 5 месяцев
Slot technician
Storm International Casino Services B. V. (Moscow, www.storminternational.com/), МоскваОбязанности и достижения:
Repair and adjustment of all gambling equipment (slot machines, shuffle machines, chip machines, roulette ball readers and panels). Repair, cleaning and calibration of the bill acceptors. Repair and adjustment for the new coins of the hoppers. Installation of the new game kits on the slot machines. Preventive maintenance and replacement of buttons and lamps on the slot machines. Installation and adjustment of the online systems and the jackpot systems. Technical support in carrying out of lotteries.
Образование
- Высшее образование
- Дневная/Очная
- 2001
Обо мне
Дополнительные сведения:
Good communication and presentation skills (negotiations at various levels, business correspondence, sales psychology). Active attitude, self-motivation. Ability to work independently and under direction. Settlement of disputes (objective decision-making in stressful situations).
Good analytical skills (structuring of business processes, work with large volumes of information).
Experience in the organization of the service center (the center of the product support foreign companies in the Russian market):
- sales support and development;
- SC structuring (report generation, documents management and staff management);
- planning and allocation of resources (planning work schedules of employees, installation, and project maintenance);
- analysis and systematization of the problems associated with the operation of the equipment (the formation of stocks of spare parts, equipment wear and forecast amount of "non-warranty" sales);
- marketing research and promotion services on the market (the study and analysis of the needs of the service market, preparation of commercial proposals, modernization and stimulation of new equipment sales);
Experience of work as a service engineer:
- Experience in repairing a complex electro-mechanical (power electronics, relay protection and automation, mechanical drives) and electronic equipment (power supplies, monitors, CPU boards of logical units on the chip level, analytical equipment);
- Fast faults localization;
- Systematics of faults with the subsequent formation of the technical specifications for manufacturers, documents maintenance. Working with foreign literature.
Компьютерные навыки:
Windows, Linux; MS Office, Microcap, P-spice; Pascal.
Иностранные языки
- Английский язык — cвободное владение
Фото, имя и контакты доступны только авторизованным пользователям
Похожие резюмеВсе 1 026 похожих резюме
Обновлено 16 июляПоследнее место работы (7 лет и 2 мес.)Старший менеджер по работе с ключевыми Клиентами / Менеджер проектовОктябрь 2018 – работает сейчас
Обновлено 13 августа
Последнее место работы (1 год и 11 мес.)Middle project managerЯнварь 2024 – работает сейчас
Middle project manager, специалист по работе с клиентамиз/п не указана
Обновлено вчера
Sales Agent45 000 ₽
Обновлено 22 ноябряПоследнее место работы (13 лет и 2 мес.)Ведущий инженер по судовому оборудованиюОктябрь 2012 – работает сейчас
Обновлено 16 ноября
Sales manager B2Bз/п не указана
Обновлено 8 октябряПоследнее место работы (1 год)Менеджер по продажамДекабрь 2023 – декабрь 2024
Sales managerз/п не указана
Обновлено 5 октябряПоследнее место работы (4 года и 2 мес.)Quarry representative, Chief system application specialistЯнварь 2012 – март 2016
Обновлено 3 сентябряПоследнее место работы (8 мес.)ОфициантЯнварь 2021 – сентябрь 2021
B2B-Sales Managerз/п не указана
Обновлено 3 июля
Приложение
Отсканируйте QR-код и загрузите приложение. Работа найдется быстрее!Соискателям
Создать резюмеОбразцы резюмеПоиск работыРабота для студентовСоветыКаталог вакансийКонструктор резюмеСписок компаний по индустриямЗарплаты по профессиямКурсыКаталог кадровых агентствРаботодателям
Разместить вакансиюПоиск сотрудниковНайти стажераТарифыСоветы для работодателейКаталог резюмеПартнерам
Реклама на сайтеРекламный кабинетИнтеграционные сервисыЛоготип SuperJobПартнёрская программа© 2000–2025 SuperJob