Project Manager

Была больше месяца назад

150 000 ₽

25 лет (родилась 06 марта 2000)

Москва, удаленная работа, готова к переезду

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Профессиональные навыки

Исполнительность
Ответственность
Работа в команде
Английский язык
Деловая коммуникация
Развитие продаж
Работа с большим объемом информации
Project management
Business Development
Business English
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Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 6 лет и 11 месяцев

- Август 2021 – работает сейчас
- 4 года и 4 месяца
Head of Customer Support
Smartbrain.io
Обязанности и достижения:
Main contributions: - Overall responsibility for the development, performance and maintenance of the communication with customers and potential contractors; - Meeting both C-level targets and those of the team as a whole; - Efficient running of the team (including training and development of the team); - Strategic planning to achieve maximum profitability and growth in accordance with holding company’s plans; - Part-taking in C-level discussions regarding product and sales management. Duties and responsibilities: - Direction, management and monitoring the overall performance of the customer support team; - Building strong and effective communication between customer support and sales department with the rest of company; - Using CRM to manage the functions of receiving, analysing, resolving and documenting customers’ and contractors’ questions and issues; - Support to all other departments with customer service and related issues - Building a close-nit team, implementing self-learning tactics; - Providing growth reports and communication check-lists on a weekly basis; - Delegating certain responsibilities to specific team members with personal supervision and review; - Using CRM, MS office and Google products (Excel/Google Sheets primarily), Notion and Trello to manage tasks and write reports.
- Октябрь 2020 – работает сейчас
- 5 лет и 2 месяца
Key Account Manager
Rubrain.com
Обязанности и достижения:
- Developing trust relationships with a portfolio of major B2B clients in Russia as well as internationally (Europe, US, UAE, Israel, Japan); - Acquiring a thorough understanding of key customer needs and requirements for IT specialists; - Expanding the relationships with customers by continuously proposing IT solutions that meet their objectives; - Serving as the link of communication between key customers and internal teams; - Preparing regular reports and progress analysis. Monitoring workflow within CRM.
- Август 2020 – октябрь 2020
- 3 месяца
Business Development Manager (Intern)
Tagger Media
Обязанности и достижения:
Was an assistant to a Senior Business Developer. Provided business analysis reports and studied strategies of lead-generation (sales).
- Январь 2019 – июль 2020
- 1 год и 7 месяцев
English for Adults (Teacher/Tutor)
Индивидуальное предпринимательство / частная практика / фриланс
Обязанности и достижения:
Worked with students of different ages - from 18 to 45 years old. Organised classes of: - Spoken English (US English); - Business English in management, client and contractor support, business; - Preparation for job interviews, team meetings, public speech and writing work-related papers; - Preparation for state exams (ОГЭ/ЕГЭ in Russia), international English language proficiency exams (TOEFL, EILTS)

Образование

- Высшее образование
- 2023
Национальный исследовательский университет "Высшая школа экономики", Москва
Факультет: Факультет социальных наук
Специальность: Социология

Обо мне

Дополнительные сведения:

Accomplished Sales and Team manager with extensive experience leading teams by example, and with feedback and coaching, seeking to expand career growth in a position as a Project / Product manager. As a sociology major, I have data analysis and visualisation skills which contribute to strategic planning capabilities. Goal oriented, motivated and proactive, I will bring a fresh perspective into organization's business processes. Исполнительность, Ответственность, Работа в команде, Английский язык, Деловая коммуникация, Развитие продаж, Работа с большим объемом информации, Project management, Business Development, Business English, Team management, Stress Management, Motivation, Phone Calls, Sales Management, Tasks Tracking Sytems