Обязанности и достижения:
Client: IQVIA
Description: IQVIA, formerly Quintiles and IMS Health, Inc., is an American multinational company serving the combined industries of health information technology and clinical research. It is a provider of biopharmaceutical development and commercial outsourcing services, focused primarily on Phase I-IV clinical trials and associated laboratory and analytical services, including consulting services. It has a network of more than 58,000 employees in more than 100 countries. As of 2019, IQVIA was reported to be one of the world's largest contract research organizations.
Project: The target is to develop and partially support web application with multiple integrations.
Achievements and additional accomplishments.
Team achievements:
● Integration with eCOA;
● Integration with Mulesoft;
● Integration with DocuSign;
● Minor release every month;
● Patch releases every week or more, depending on clients’ prioritization;
● Deployed three patches in one week.
Responsibilities:
● Managed Level 4 support team.
● Managed the team of developers and QAs.
● Ran daily scrum calls with the local team (7-10+ people).
● Weekly status calls with the client.
● Worked as a customer serviceman for the client.
● Responsible for all the communication with the client.
● Served as a local team leader.
● Reported to the top team of the client of most critical issues or defects.
Environment: Salesforce CRM, Service Now, Jira.