Резюме № 47269789
Обновлено 20 ноября 2019
Обновлено 20 ноября 2019
Project Manager, Technical Writer, Translator
Была больше месяца назад41 год (родилась 26 апреля 1984)
Киев, готова к переезду: Москва
Занятость
полная занятость
Гражданство
Украина
Контакты
Телефон
Почта
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 16 лет и 2 месяца
- Сентябрь 2016 – работает сейчас
- 9 лет и 3 месяца
Business Development Manager
SK-Consulting, КиевРазработка программного обеспечения, Системная интеграция, автоматизации технологических и бизнес-процессов предприятия, ИТ-консалтингОбязанности и достижения:
• Gathering and documenting customer’s requirements, writing concepts and technical documentation of projects. • Facilitate sprint planning, Skype meetings and software demonstrations on daily or weekly basis. • Direct and lead development team from project initiation through delivery of final product • Work closely with customer and the development team in project backlog management and continuous delivery of features. • Project planning: timeline, resources, budget, quality, KPIs, project schedule.- Сентябрь 2015 – август 2016
- 1 год
Project Manager
Обязанности и достижения:
• Communicating with client and reporting the status of project. • Elaborating laymen requirements with clients and discussing technical requirements with developers. Gathering and documenting requirements. • Translating the project specification, SRS and SOW received from clients. • Management of external resources involved in the project development and checking project progress toward meeting its objectives • Formal proposal writing & presenting (in conjunction with company’s technical team) highlighting business benefits, demonstrating ROI, providing commercial and technical justification- Февраль 2014 – июнь 2015
- 1 год и 5 месяцев
Business Development Manager
Обязанности и достижения:
• Heading up the sales team; managing and strategically developing key accounts through social networks, portals, job boards, freelancer marketplaces: Upwork/Elance/oDesk, existing database, mailers, etc. • Assisting with the information gathering process for clients; participated in the development of requirements and technical specifications, estimations, timelines and Gantt charts. • Arranging individual mail shots to targeted customer segments to support lead generation. • Preparation of project estimation, technical proposals and bids. • Interviewing, mentoring and training new sales staff at each stage of the sales cycle.- Март 2012 – октябрь 2012
- 8 месяцев
Sales Manager
Обязанности и достижения:
• Leads generation and ultimately driving purchases: new clients search, communication with target audiences and CRM system update • Support to free online storage and its unified Ad Platform and assistance to the software users • Launch and monitoring of display, mobile web and video ad campaigns. • Clarification of all client objectives in order to determine appropriate product and integration opportunities • Maintenance of high standards of service and customer satisfaction in all dealings with customers- Февраль 2011 – март 2012
- 1 год и 2 месяца
Sales Manager
CyberVision, КиевОбязанности и достижения:
• Marketing campaign, sale process planning and development • Preparation of presentations, business offers, promotional letters and other essential documentation • New clients search, new directions and industries research • Customer demands analysis, customer goals and tasks determination and formalization • Technical pre-sale, technical-business offers composition • Technical analysis of potential client base • Arranging meetings at the events and scheduling and conducting conference calls • Qualifying the prospects, learning about the customer industry, priming pipeline, etc- Декабрь 2009 – сентябрь 2010
- 10 месяцев
Sales and Customer Support Manager
Info Site Service LLC, КиевОбязанности и достижения:
• Sales administration of the real estate market in the Caribbean • Sales training and gathering information about world Tax Havens and international financial security issues • Market research and define the target audience • Create the plan and idea of the website for our developers • Write the content and prepare all the marketing materials • Define the competitors, learn their prices and offers • Write the pitch and the objection handling questions and answers for the sales team to cold call the potential customers • Supported and contributed to the growth of Infosite’s worldwide writers’ base including complains handling (essaywriters.net) • Explained bonuses and rewards structure, instructed on and helped to resolve application issues • Helped identify and resolve writers’ concerns and problems when using the website • Communicated with current and prospective customers by providing the best possible service via phone and e-mail (bestessays.com; superiorpapers.net) • Retention department retaining customers who wanted to cancel their accounts- Май 2009 – декабрь 2009
- 8 месяцев
Instant Service Centre and Business Centre Assistant
Обязанности и достижения:
• Checking Club Lounge VIP guests in and out. • Meeting as well as greeting customers, checked out the in and out time of all customers timely and well-mannered. • Managed the customers related tasks such as giving room, taking cash, provide customers requirement etc. • Anticipated guest's needs and respond promptly and acknowledge all guests. • Created reports for front office which help in future. • Handled the customer problems by providing their needs over the phone. • Helped to carry daily processes to increase the speed of total work. • Maintained the security for customers safety to not happen any accident. • Handled the customers inquiries by giving accurate information to customers. • Maintained the database of customers to use it in future. • Kept the records of VIPs arrivals and give better service to them. • Kept the hotel area and business centre up to date to facilitate the customers. • Handled the customers phone calls, messages, ensuring guest satisfaction. • Took meal orders, providing information about daily specialties to customers. • Presented a wine list and helped to choose and match the wine to the customer's taste and their food. • Responsible for the communication between departments. • Performed all the duties as per assignment. • Kept good relationship with customers by giving good service.- Март 2008 – сентябрь 2008
- 7 месяцев
Sales and Marketing Manager
Обязанности и достижения:
• Maintenance of prospect and customer information • Face 2 face presentations to prospective clients. • Search for new customers with the help of available resources. • Customer mailings and follow-up. • End-to-end administrative support for the sales cycle and follow sold projects through to installation. • Preparation of presentations and marketing materials for the company's product. • The completion of orders in due time. • Project plan/schedule to achieve project quality, reliability, cost and timing objectives. • Liaison and primary interface between developers, management and client to ensure satisfactory project performance. • Creative solutions to challenging situations or problems. • Worked with project team leader to monitor status of the project. • Identified opportunities for quality improvement.- Июнь 2007 – март 2008
- 10 месяцев
Sales Manager
Acenseo, КиевСистемная интеграция, автоматизации технологических и бизнес-процессов предприятия, ИТ-консалтингОбязанности и достижения:
Esponsible for… • Connection between customers and clients on one side and the technical specialists on the other side • Cold calling and qualifying opportunities. • Collecting and input of the customer data. • Setting appointments. • Preparing sales measurements and reports • Sales forecasting. • Consultative selling (to include up-selling). • Creating and progressing leads to reach targeted sales quotas. • Review of the proposals and case studies. • Providing customer care service though telephone. • Assisted with sales and marketing campaigns
Образование
- Магистр
- 2006
Обо мне
Дополнительные сведения:
I have a wealth of experience in IT, working for international companies and startups. I mostly have been involved in marketing and sales in IT outsourcing companies, such as: Ciklum, Cyber Vision, Redwerk, Nabus, SK Consulting.
I have been involved in the fields of IT/software development (Sales and Project Management) for the past 5 years. My experience has given me edge in customer support, customer relations, portfolio management, team handling, recruiting, employee training and project management.
I take direction well and can complete a heavy workload and complete assignments under minimal supervision.
Relevant Summary of Skills:
• Capable and practiced in handling complex and/or multi-faceted tasks,
• Ability to identify, analyse and solve problems.
• Proficient skills of planning, scheduling, negotiation, sourcing etc.
• Exceptionally good in interpersonal, organizational and presentational skills.
• Strong leadership skills and capability to motivate and manage staff to accomplish great results.
• Well organized and handle multiple tasks.
• Skilled and well organized in providing customer service and support.
Sales Management, Project management, Business Development, Negotiation skills, B2B Продажи, Key Account Management, Start-up project, Развитие ключевых клиентов, Обучение персонала, Управление отношениями с клиентами, Управление проектами, Ведение переговоров, Marketing Analysis, MS PowerPoint, MS Project
Иностранные языки
- Английский язык — cвободное владение
- Немецкий язык — базовый
- Французский язык — базовый
Фото, имя и контакты доступны только авторизованным пользователям
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