Переводчик, администратор, менеджер по продажам, обслуживанию и поддержке клиентов

Была больше месяца назад

По договорённости

41 год (родилась 26 апреля 1984), не состоит в браке, детей нет

Киев

Минская

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 9 месяцев

- Декабрь 2009 – работает сейчас
- 16 лет и 1 месяц
Sales and Customer Retention Manager
Info Site Service LLC, Киев
Обязанности и достижения:
• Learn about the real estate market in the Caribbean, world Tax Havens and international financial security issues • Convey the market research and define the target audience • Create the plan and idea of the website for our developers • Write the content and prepare all the marketing materials • Define the competitors, learn their prices and offers • Write the pitch and the objection handling questions and answers for the sales team to cold call the potential customers • Supported and contributed to the growth of Infosite’s worldwide writers’ base including complains handling (essaywriters.net) • Explained bonuses and rewards structure, instructed on and helped to resolve application issues • Helped identify and resolve writers’ concerns and problems when using the website • Communicated with current and prospective customers by providing the best possible service via phone and e-mail (bestessays.com; superiorpapers.net) • Retention department retaining customers who wanted to cancel their accounts
- Май 2009 – декабрь 2009
- 8 месяцев
Instant Service Centre and Business Centre Agent (Front Office)
Intercontinental Hotel, Киев
Обязанности и достижения:
• Meeting as well as greeting customers, • Managed the customers related tasks such as giving room, taking cash, provide customers requirement etc. • Anticipated guest's needs and respond promptly and acknowledge all guests. • Created reports for front office which help in future provide a better guests service • Handled the customer problems by providing their needs over the phone. • Helped to carry daily processes to increase the speed of total work. • Maintained the security for customers safety in case of any accident. • Handled the customers inquiries by giving accurate information to customers. • Maintained the database of customers to use it in future. • Kept the records of VIPs arrivals and give better service to them. • Kept the hotel area and business centre up to date to facilitate the customers. • Handled the customers phone calls, messages, ensuring guest satisfaction. • Took meal orders, providing information about daily specialties to customers. • Presented a wine list and helped to choose and match the wine to the customer's taste and their food. • Responsible for the communication between departments. • Performed all the duties as per assignment. • Kept warm and friendly relationships with customers by sincerely caring for their needs and issues and providing exceptional VIP-guests service.
- Март 2008 – сентябрь 2008
- 7 месяцев
Sales and Customer Support Manager
Датская компания “Ciklum”, Киев
Обязанности и достижения:
• Maintainance of prospect and customer information to ensure accuracy, • Face 2 face presentations to prospective clients. • Search for new customers with the help of available resources. • Customer mailings and follow-up. • End-to-end administrative support for the sales cycle and follow sold projects through to installation. • Preparation of presentations and marketing materials for the company's product. • The completion of orders in due time. • Project plan/schedule to achieve project quality, reliability, cost and timing objectives. • Liaison and primary interface between developers, management and client to ensure satisfactory project performance. • Creative solutions to challenging situations or problems. • Worked with project team leader to monitor status of the project. • Identified opportunities for quality improvement.
- Июнь 2007 – март 2008
- 10 месяцев
Account Manager
Британская компания “Acenseo”, Киев
Обязанности и достижения:
• Connection between customers and clients on one side and the technical specialists on the other side • Cold calling and qualifying opportunities. • Collecting and input of the customer data. • Setting appointments. • Preparing sales measurements and reports • Sales forecasting. • Consultative selling (to include up-selling). • Creating and progressing leads to reach targeted sales quotas. • Review of the proposals and case studies. • Providing customer care service though telephone. • Assisted with sales and marketing campaigns
- Сентябрь 2006 – май 2007
- 9 месяцев
Customer Care Support Representative
Info Site Service LLC, Киев
Обязанности и достижения:
• Customer service and support to existing and new customer base.. • Communicated with prospective customers • Customer retention / recovery activities. • Phone call follow-ups and post sales activities • Retention department retaining customers who wanted to cancel their accounts • Handling an average of three hundred customer calls in a day through the call center queue. • Conveyed in a reassuring manner step by step instructions to resolve application issues.

Образование

- Высшее образование
- Дневная/Очная
- 2006
Киевский национальный университет им. Т. Г. Шевченко. Магистратура
Факультет: Институт филологии. Кафедра теории и практики перевода. Английский, французский
Специальность: Перевод, преподаватель-исследователь
- Высшее образование
- Дневная/Очная
- 2005
Киевский национальный лингвистический университет
Факультет: Переводчиков (английский, немецкий, французский языки)
Специальность: Переводчик английского языка

Обо мне

Дополнительные сведения:

Very presentable and have professional approach. Responsible, creative, friendly, sociable, good organizational skills, analytical mind and good sense of humour, ability to work under pressure, strong time-management skills, hard-working, good communication and interpersonal skills, looking for challenge, working for success of a company. Увлекаюсь музыкой, бальными танцами, много читаю, имею широкий круг интересов. Желаемая зарплата: 6000 Experience in direct sales of products and services. Strong ability to work effectively with multiple supervisors, balance and prioritize multiple requests. Capable and practiced in handling complex and/or multi-faceted tasks, ability to identify, analyse and solve problems. Proficient skills of planning, scheduling, negotiation, sourcing etc. Exceptionally good in interpersonal, organizational and presentational skills. Well organized and handle multiple tasks. Excellent in verbal and written communication skills. Well versed with database management. Skilled and well organized in providing customer service and support. Courses: Business Studies, Business English, French Language Courses RELEVANT TRAINING & CERTIFICATION: Intercontinental Sommelier Training, Intercontinental Barista Training, Intercontinental Sales Training, Intercontinental Opera & Micros Training, Intercontinental Room Service Training IELTS (Score 7.5) Компьютерные навыки: Отличное владение компьютером, знание всех офисных приложений (Word, Excel, Outlook Express, Microsoft Outlook, Internet), графического редактора Adobe Photoshop 8.0, программы по написанию музыки ACID Pro 0.5. Легко обучаюсь всем прикладным программным обеспечениям