Москва
Резюме № 37444363
Обновлено 8 апреля 2020
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Operations Manager

Была больше месяца назад
По договорённости
45 лет (родилась 05 мая 1980)
Москва
Занятость
не указано
Гражданство
не указано
Контакты
Телефон
Почта
Будут доступны после открытия
Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 21 год и 9 месяцев

    • Декабрь 2014 – работает сейчас
    • 11 лет и 1 месяц

    Leading Hotels Manager

    Group of Companies with hotel properties

    Обязанности и достижения:

    • Monitoring 4 hotel properties (Accor chain): owner’s supervision (Pullman, Mercure, Novotel, Apart Hotel «Brevis»); • Providing smooth operations for the Operator, negotiate all issues (from the owner’s side) that allows Operator to reach better economic results; • Close interaction with all owners’ and Operation’s structures to ensure the effective operations. Executing the necessary decisions to keep properties moving forward toward achievements; • Working close with hotel management team to develop an operational strategy that is aligned with business strategy and leads its execution; • Reviewing reports and financial statements to determine hotel operations performance against budget; • Reporting to the Owner about reached results and goals; • Active participation in terms of a role as «coordination manager» in all development projects (beach, outside pool construction, renovation, etc); • Ensuring property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (both in Operator and Owner sides); • Managing and Conducting Human Resources Activities (HODs positions both in Operator and Owner sides) The position is focused on growing revenues and maximizes the hotels financial performance and developing positive owner-operator relations in long term vision. It also involves working with analytical info and numbers, creativity, generating of rational proposals that lead to cost optimization in the framework of the budget of the owner and Operator. • Controlling areas: - Operator part: close communication with GMs and HODs regarding all the goals and financial targets - Owners part: Engineering department, Fin Dep\Accounting, all administrative issues including necessary licenses and other official papers and measures that are needed to be performed to provide smooth hotel operations
    • Сентябрь 2014 – декабрь 2014
    • 4 месяца

    Rooms Division Mng

    East Gate Hotel

    Обязанности и достижения:

    • Organization and control of employees performance (20 subordinate people); • Ensure the smooth operation of reception and accommodation; • Monitoring compliance staff policies, standards, procedures of the hotel; • Conduct internal inspections and audits, monitoring compliance with the procedures and rules of working with cash and credit cards, to ensure confidentiality; • Participation in the process of new staff hiring and adaptation; • Doing timesheets of personnel and all necessary reports and documentation; • Organization of trainings; • Solving guests requests and satisfaction.
    • Май 2011 – июнь 2014
    • 3 года и 2 месяца

    Director

    Studio of evening dresses «One day item» (own project), Самара

    Обязанности и достижения:

    • Organization and development of business from ground zero, starting «start-up» projects; • Strategic and operational management of the company; • Management of financial flows; • Develop strategy and plan company development; • Monitoring of market conditions, marketing, price competitive offerings to improve and update the company offers; • Cost optimization; • Develop a flexible pricing policy; • Creating favorable commercial conditions for the company development, achievement of planned financial performance; • Develop a strategy to promote the studio; • Participation in the development of marketing activities aimed at increasing profitability; • Development of measures aimed at improving the quality of customer service; • Interaction with regulatory and monitoring organs and instances; • Analysis and formulation of administrative business processes, formation of an effective employee; • Recruitment and staff training; • Development of effective motivation system for employees (KPI's)
    • Май 2010 – ноябрь 2010
    • 7 месяцев

    Hotel General Manager

    Bristol Zhiguly Hotel, Самара

    Обязанности и достижения:

    • General management of hotel activities; • Increased food service areas - bar, restaurant, construction of a new production shop, increasing room stock, expanding the range of conference services and work on the opening of a new hall for events, laundry service; • Supervision of construction work at the property: new rooms, opening banquet hall; • Acquisition of new facilities; • Development, implementation and adoption of corporate standards; • Work with contractors and state agencies; • Supervision of work on the transition to new service program; • The economic cost-benefit analysis, standards development budgets; • Development and approval of strategy and sales promotion; • Ensuring a high level of efficiency, the introduction of new equipment and technology, progressive forms of customer service and work organization; • Analysis of results, optimizing processes, improving efficiency and quality of work; • Development of internal and external training plan (75 people in subordinate); • Organization of training to improve the professional level of employees, development of an effective incentive system
    • Сентябрь 2008 – май 2010
    • 1 год и 9 месяцев

    Operational Dir

    Sanatorium Metallurg, Самара

    Обязанности и достижения:

    • Participation in the process of construction, launch and operation of new facilities; • Develop and maintain high standards of customer service; • Organization and control events rebranding resort hotel "Matryoshka Plaza" 3 *; • Guide housekeeping serving the organization's activities; • Organization of uninterrupted and high-quality work of the rooms department, as well as its constituent structural units; • Control of content in a proper state sanatorium premises in accordance with established standards; • Recruitment of staff in accordance with production needs, formation of personnel reserve; • Supervision of staff (65 people in subordinate); • Coordination of interaction of all the structures of the sanatorium; • Quality customer service, proper use, accounting, distribution rooms; • Strengthening and expanding logistics sanatorium, increased comfort; • Increased profitability, implementation of plans to profit, budget execution; • Organization of working process (distribution of the staff jobs, shift control, maintaining team discipline); • Monitoring compliance with standards of quality and service of the Company; • Preparation of management reporting: targets, daily financial report, preparation of weekly reports
    • Сентябрь 2003 – сентябрь 2008
    • 5 лет и 1 месяц

    Front Desk Manager

    Renaissance Samara Hotel, Самара

    Обязанности и достижения:

    • Ensure the smooth operation of reception and accommodation; • Monitoring compliance staff policies, standards, procedures of the hotel; • Conduct internal inspections and audits, monitoring compliance with the procedures and rules of working with cash and credit cards, to ensure confidentiality; • Organization and control of employees effectiveness (20 subordinate people); • Participation in the process of new staff adaptation; • Doing timesheets of personnel; • Organization of trainings; • Solve Problems with the computer system of the hotel; • Perform the duties of the duty manager - supervising activities of the entire hotel and audits of restaurants and their service department, Room Service, regulation problems with customers in F&B department. 27.08.2007 - 09.09.2007 consultations for hotel "Marriott" in Sydney (Australia) in an international forum (APEC). Work with the guests of the Russian President in Front Office and restaurants. August 2005 – August 2007 LLC "Renaissance Samara Hotel Leasing", Tourism/Hotels/Restaurants Front Desk Supervisor • Control work of the Division of guest reception and accommodation; • Develop and implement programs to motivate service staff; • Monitor and perform all assigned annual corporate goals of the department; • Monitoring compliance with the credit policy; • Budgeting of Department; • Participation in hotel projects; • Preparation of reporting documentation; • Serving as a duty manager. April 2004 – August 2005 LLC "Renaissance Samara Hotel Leasing", Tourism/Hotels/Restaurants Front Desk Shift Leader • Organization of workers, management of department personnel; • Management of Sales at front desk, analyze effectiveness and efficiency of work; • Systematization of Training and reporting; • Expansion of customer base, making presentations; • Work with documents, control of department financial and commodity flows; • Serving as a duty manager. September 2003 – April 2004 LLC "Renaissance Samara Hotel Leasing", Tourism/Hotels/Restaurants Front Desk clerk • Work in «start-up» team on opening of the first international hotel in Samara; • Work with guests (check-in, check-out, reservations, payments); • Keeping cash transactions; • Work with the financial and accounting records; • Creating and maintaining a positive image of the hotel; • Advising clients on hotel facilities, work with internal client base; • Standards Compliance of customer service.

Образование

Обо мне

Дополнительные сведения:

Personal qualities - High organizational skills and management skills; - Ability to work in multi-tasking mode; - Excellent communication skills, business communication skills; - Ability to solve various problems, rationally allocate and plan working hours; - I am able to independently and quickly search for information and apply it in practice; - Easily learn and explore new subject areas and technologies; - Representing the interests of the company, I am able to deal effectively with organizational matters; - In my work, I strive for self-development, improve the level of professional competence in accordance with the requirements of the company. - Ability to create a high level of service and welcoming atmosphere through sound team management; - Skills management, recruitment, training of personnel; - Preparation of analytical reports; - Experience of attracting customers, developing the marketing concept. - Understanding the market, knowledge of the competitive environment; - High personal effectiveness, constructive approach to solving problems; - Ability to work in an environment of any complexity and to take responsibility for the outcome; - Ability to organize and systematize processes; - The ability to make responsible decisions within my competence; - The ability to easily establish new contacts with people to effectively address issues related to work; - Ability to organize a team to accomplish tasks; - A clear statement of goals and objectives for subordinates.

Иностранные языки

  • Английский язык — cвободное владение

Водительские права

  • B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
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