Operation manager, Project manager

Была больше месяца назад

По договорённости

39 лет (родилась 26 сентября 1986), не состоит в браке, детей нет

Москва, готова к переезду

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 7 лет и 6 месяцев

- Май 2016 – март 2017
- 11 месяцев
Assistant Food and Beverage Director
Lotte Hotel, Москва
Обязанности и достижения:
Operation of the department with high service standards, according to company strategy and goals. Ensure exceptional customer services in FB outlets and during BQT events. Service trainings for team. Re-branding and re-opening the restaurant of two Michlin stars chef within the hotel.
- Май 2015 – май 2016
- 1 год и 1 месяц
Food and Beverage Operation Manager
Kempinski Grand Hotel Gelendzhik, Геленджик
Обязанности и достижения:
Oversee the day-to-day operations in all F&B outlets within budgeted guidelines and to the highest standards, preserve high levels of guests service, continuously adjust necessary improvements, lead the team by the attracting, recruiting, training and motivating. Manage the consolidated inventories. Assist handling guests complains.
- Декабрь 2012 – апрель 2015
- 2 года и 5 месяцев
Assistant Director of Food & Beverage
Kempinski Hotel, Санкт-Петербург
Обязанности и достижения:
Maintaining exceptional quality of all beverage services served to guests; coordinating with food and beverage director and managed completion of all requirements; ensuring compliance to departmental health and safety standards; managing inventory of all beverage outlets and placed purchase orders as required; participating in all staff meetings and evaluated work of employees; supervising hotels outlets on a regular basis; hiring new staff; monitoring performance, schedule and working hours of all team members
- Май 2012 – ноябрь 2012
- 7 месяцев
Banquet and Conference Sales Manger
Kempinski Hotel, Санкт-Петербург
Обязанности и достижения:
To research markets and identify opportunities for events; Liaise with clients and ascertain their precise event requirements; to produce detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); to co-coordinate venue management, caterers, stand designers, contractors and equipment hire; to plan room layouts and the entertainment program, schedule workshops and demonstrations; prepare delegate packs and papers; Organizing the design and production of tickets, posters, catalogs and sales brochures; co-coordinate everything on the day of the event to ensure that all runs smoothly; handle client queries on the day and troubleshooting exhibitor and visitor problems on the day; To coordinate and supervise the execution of all banquet functions to ensure clients' specifications are adhered to Make sure that the function runs smoothly and efficiently. to have knowledge of food production and service and the ability to perform all position in banquet operations in order to supervise, direct, and train all banquet personnel. Oversees management, budget, and operation of the food service outlet, catering services, and kitchen, and maintains liaison with sales department to ensure maximum profitability.
- Октябрь 2011 – апрель 2012
- 7 месяцев
RestaurantManager
Kempinski Hotel, Санкт-Петербург
Обязанности и достижения:
To ensure that the Breakfast runs smoothly and serving guests according to Hotel Standards. Prepare reports at the end of the shift/week, including staff control. Recruit, motivate staff and provide trainings on daily bases; maintain high standards of quality control, hygiene, and health and safety; check stock levels and ordering supplies; prepare cash drawers and providing petty cash as required; help in any area of the restaurant when circumstances dictate
- Март 2011 – сентябрь 2011
- 7 месяцев
Food and beverage trainee
Central Plaze, Zurich, Warmic International Hotels
Обязанности и достижения:
To keep the Restaurant Outlet is clean, neat and tidy. Record, pre-check and pick-up all food and beverage orders. Serve guests their food and beverage in prompt, courteous manner as per the standard sequence of service. Set tables as per Outlet standard prior to guests’ arrival. Up-sell or promote all specials advertised in the outlet as well promoting slow moving items. To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to the Assistant Restaurant Manager if no immediate solution can be found and assure follow up with guests.
- Май 2009 – сентябрь 2009
- 5 месяцев
Night auditor
Rezidor Group, Park Inn Pulkovskaya, Санкт-Петербург
Обязанности и достижения:
Balance and audit for accuracy room revenue, food and beverage revenue, cashier's reports, and guest and house accounts and telephone revenue; assisting the preparation of all reports relevant to daily revenues.Transmit credit card batches. Complete and transmit daily management and accounting reports and supporting documents.
- Январь 2008 – декабрь 2008
- 1 год
Менеджер по рекламе
KMP-GROUP
Обязанности и достижения:
Обновление туристических услуг и предложений на официальном и коорпоративном сайте сайте компании, а так же туристических порталах, ежедневных рассылок для партнеров и клиентов компании.

Образование

- Высшее образование
- Дневная/Очная
- 2011
Cesar Ritz Collages
Факультет: Postgraduate Diploma in International Hospitality Management
Специальность: Postgraduate Diploma in International Hospitality Management
- Высшее образование
- Дневная/Очная
- 2009
Санкт-Петербургский государственный университет культуры и искусств
Факультет: Оскт
Специальность: Менеджер по туризму

Обо мне

Дополнительные сведения:

Коммуникабельна и легко приспосабливаюсь к новой остановке. Легко нахожу с людьми общий язык и люблю работать в комманде, так как считаю что это залог успеха. Легко переношу стресс и стрессовые ситуации. Пунктуальна и аккуратна в работе. Занятия спортом, путешествия. Свободно владею персональным компьютером как пользователь. Иностранный язык - английский (свободный, разговорный), немецкий (свободный, разговорный). Наличие водительских прав категории «В» и интернациональных Швейцарских водительских прав категории"B". Компьютерные навыки: Во время работы в гостиничной сфере использовала программы Opera, Fidellio and Micros.