Обязанности и достижения:
To be sure that all quality points laid down by the company are adhered to with regards to style of service, food served and menu availability, equipment used and furniture and fittings.
To organise the work to be carried out by team members such as definition of tasks, timetables etc in line with business demands to ensure a high level of service is provided.
To recruit (with F & B manager) select, train and develop any new F&B team members for the Restaurant and Pub and to follow up the training in terms of keep records and set up standard as laid down by the company.
To control the presentation of food.
Responsible for beverage orders and cellar control as per the audit guidelines.
To provide a high level of guest comfort and service.
To report all customers complaints or compliments and take action, where it is necessary.
To assist the F & B Manager in control of the F&B prime cost.
To make sure the team respect and adhere to their appearance, personal hygiene and uniforms as per the company (Ibis) guidelines.
To be creative and participate in propositions to increase sales and customer satisfaction.
To be sure that all aspects of Health and Safety, food hygiene and COSHH regulations are respected.
Implement and respect all legislation in terms of Weights & Measures regulations.
To carry out reasonable requests from management.