Менеджер ресторана

Была больше месяца назад

100 000 ₽

43 года (родилась 19 ноября 1982), не состоит в браке, есть дети

Москва, готова к переезду

Занятость

не указано

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 7 лет и 7 месяцев

- Декабрь 2012 – ноябрь 2013
- 1 год
F&B Event, Wedding Coordinator, PR, coordination with Sales & Marketing
Universal Enterprise PVT LTD. Velassaru Maldives Resort & SPA
Обязанности и достижения:
Responsibilities: * Office support including word processing, scheduling appointments and creating brochures, flyers, menu and other office literature within F&B department, giving the support within the F&B operation to the outlet managers * Wedding planner: reservation, preparation all necessary for the event, following up to the final level * Participation as PR company in upcoming events: special themed dinners, wine dinners with Italian, French wine makers etc.
- Май 2012 – ноябрь 2012
- 7 месяцев
Sales & Marketing, PR
PVT E. Restaurant & Bar “Maxim” (Russian and International cuisine)
Обязанности и достижения:
Responsibilities: * Oversee the Sales revenue and income generation work within Food service channel, with responsibility for multiple functions, including budget preparation and control, and negotiation, and business resource allocation with key aims * Develop strategic sales initiatives to meet allocated targets across the food service channel * Develop long-term influential relationships with key decision makers at all levels in the assigned customer base * Ensure overall servicing of clients is effective and optimal for both clients and the organization * Regular visits to potential clients to communicate company’s service and product information
- Декабрь 2011 – февраль 2012
- 3 месяца
Joined as an Outlet Manager for the fine-dining restaurant “Sense on the Edge”
“Six Senses” Luxury Resorts and Spas. Zighy Bay, Oman
Обязанности и достижения:
Responsibilities: * Staff scheduling (weekly/vacation plan) in order to keep the department properly manned at all times * To attend all daily morning briefings held by the F&B director or assistant * Hold daily meeting with the staff to review the daily operation, and to discuss past performance that can be improved * To make sure that hygiene standards are strictly followed at all times * Supervise the overall service operations * To ensure that all standards set for food presentation, quality and quantity are met and monitored in cooperation with the Sous Chef in order to provide and increase service standards * To supervise the beverage stock, linen, condiments and operating equipment taken for each function * To maintain logbooks with all information concerning the outlet business is listed * To train and develop the service staff and help to improve the service standard * Reservations handling
- Июнь 2011 – ноябрь 2011
- 6 месяцев
Assistant F&B Manager (F&B supervisor)
“Diamond Dream of Zanzibar” PlanHotel Company. Zanzibar, Tanzania
Обязанности и достижения:
Responsibilities: * Assist in managing all operations for five on-site outlets; room service and outside catering and banquets * Held concurrent management responsibility for all on-site catering for the Head of State (Tanzania); personally planned, staffed and managed events for political leaders and visiting dignitaries; staffing regarding occupancy levels; costing and planning Budget (Food Beverage Staff) * Reporting to the F&B director and General Manager * Innovate themes and programs, Bar themes, staff training * Delegating staff and informing on new and higher standards of service and guest relation
- Ноябрь 2010 – май 2011
- 7 месяцев
F&B Training Officer
PVT E. Restaurant & Bar “Maxim” (Russian and International cuisine)
Обязанности и достижения:
Responsibilities: * Assist in all trainings and development activities * Provide the best knowledge of the F&B service standards * Quality training, Hygiene training, Customer relations training * Service training, F&B Operations * Completed all modules of the Hospitality Industry Hotel Safety * Induction Program (Safe Work SA)
- Июль 2009 – октябрь 2010
- 1 год и 4 месяца
F&B Captain (Assistant Waitress)
SilverSea Cruises (Elite Ultra-Luxury Cruise Line-6 stars) Monaco
Обязанности и достижения:
Responsibilities: * Provide highest standard dining service * Dining Room, Terrace Café, Room service duties * Carry out luggage handling and other embarkation and debarkation duties * Carry out designated role (Section Leader) in crew and passenger safety drills according to regulations (Certificate “Crowd Management and Passenger Service Safety Training”) * Training (SilverSea Dining Room operations)
- Апрель 2009 – май 2010
- 1 год и 2 месяца
Front Office: Guest Relation Executive (Supervisor)
Island Hideaway Spa and Marina Resort (Boutique Resort), Maldives
Обязанности и достижения:
Responsibilities: * As a Guest Relation Executive I was the main point of contact for VIP guests arriving to the hotel, analyzing the guest arrival reports in advance, working closely with other departments ensuring all special request are being dealt with before guests arrival, keeping track of all VIP’s and returning clients preferences and organizing the personal welcome letters and special amenities accordingly * Maintaining accuracy of guest profiles, welcoming all VIP guest on arrival, checking their satisfaction during their stay * Dealing with every difficult situation in a calm and professional manner, ensuring every guest receives the highest customer service at all times, working closely with Executive Lounge Receptionist in order to exceed guest’s expectations * Provide managerial support to the room’s division team, offer particular communication in response to guest comment cards, guest emails, and JD Power Alerts inside 2 business days of receiving and tracking follow up of issues * Relief reporting daily and over holiday and sick time of Executive Assistant and F&B Administrator, together with all mail responsibilities for example receiving and sorting of cheques, monitor and maintain payroll and legislative holiday records for Rooms Division
- Декабрь 2008 – май 2009
- 6 месяцев
Waitress/Hostess
“Alfardan” Company–Italian Chain of the Restaurants ”BICE“
Обязанности и достижения:
Under the flag of the pre-opening Team - Waitress/Hostess Responsibilities: * Escorted customers to their table * Informed customers of daily specials * Talked about the menu to patrons and answer all questions about menu items * Served ordered items to customers * Stocked service areas with supplies such as coffee, food and utensils * Prepared hot, cold, and mixed drinks for patrons * Described and recommend wines to customers * Managed reservations
- Сентябрь 2003 – май 2006
- 2 года и 9 месяцев
Assistant Manager of game-playing machines
MINSKPRINCESSHOTEL/Casino
Обязанности и достижения:
Responsibilities: * A complete knowledge of the hotel area which includes Restaurant, Bars, Casino, Hotel including the geographical layout * Knowledgeable about all VIPs in hotel and casino functions and special events * Analyzed guests comments and complaints and produced weekly reports * Money handling. Verified accuracy of jackpots paid to guests and accuracy of hopper fills for slot machines * Reported any malfunction of a machine and major technical repairs to the corresponding department * Promoted the slot department with regular contact and communication with guests