Менеджер по работе с ключевыми клиентами, key account manager

Была больше месяца назад

По договорённости

40 лет (родилась 16 марта 1985), не состоит в браке, детей нет

Нижний Новгород, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 11 месяцев

- Август 2011 – работает сейчас
- 14 лет и 5 месяцев
Менеджер по работе с ключевыми клиентами, key account manager
ООО "ИКЕА МОС (Торговля и недвижимость)", Нижний Новгород
Обязанности и достижения:
- Conducting meetings and calls with clients - Communicating with tenants and involve them into marketing camapigns of a shopping centre - Preparing and signing agreements with Advertisers / following up debtors - Searching of sponsors for local and central events, prize search - Creating new advertising opportunities together with Marketing Manager and Central Marketing department - Coordinating installation of promostands and approving it with needed departments (security, operations) / communicate main rules of a Shopping Center to Advertisers - Responsible for placement (rules of MEGA, expalin routines etc) of central clients promo stands - Enriching clients’ database by finding new Advertisers both externally and from tenants’ list on a constant basis - Building up good relations with Advertisers and keep them in MEGA (have a plan of calls and meetings) - Being client oriented and have individual approach to Advertisers (create special offers, proposals) - Following up the results of Advertising campaigns in MEGA
- Июнь 2009 – август 2011
- 2 года и 3 месяца
Tenant Coordinator
ООО "ИКЕА МОС (Торговля и недвижимость)", Нижний Новгород
Обязанности и достижения:
- Coordinating the life of Tenants in MEGA after the lease agreement is signed - Controlling the observing the conditions of the lease agreement and MEGA rules (penalties, etc) - Coordinating the entry of the Tenant to MEGA: technical conditions, MEGA requirements, projects approval coordination, construction works control, check the Tenant before opening - Coordinating the moving out of Tenants from MEGA (dismantling works) - Being a representative of MEGA Administration to the Tenants: dealing with all technical and other claims and complains from the Tenants - Cooperation with Leasing Department, Tenant Coordination department - Performing the official correspondence with Tenants - Analyzing the statistical data, performing statistical reports - Working with subcontractors, performing tenders - Working with Tenants enquiries - Working with budget (Tenants’ premises part) - Assisting other departments in different projects, events, activities - Taking part in a project group working on improvement of Tenants’ performance - Working as a Duty Manager
- Октябрь 2009 – июнь 2010
- 9 месяцев
Guest servise superviser
ООО "ИКЕА МОС (Торговля и недвижимость", Нижний Новгород
Обязанности и достижения:
- Supervising the work of the guest service subcontractor (info desk, trolley parking, ice rink, wardrobes, kids playgrounds) - Leading the work of handyman (mostly minor maintenance issues) - Supervising the work of free MEGA buses and paid transportation (mainly service related issues) - Dealing with customers’ complains and conflict visitors - Maintaining in good condition common areas of MEGA - Assisting marketing department in different events - Working with statistical data
- Февраль 2007 – октябрь 2009
- 2 года и 9 месяцев
Администратор
Гостиница "Жук Жак", Нижний Новгород
Обязанности и достижения:
Welcoming and accommodating of the guests - Working with the documents, making registrations for the foreign guests - Dealing with the complains and conflict customers - Informing guests about the paid services at the hotel, taking orders from guests for the paid services and controlling that the service was rendered - Performing statistical reports - Working with the reservation requests - Dealing with guests’ accounts, receiving payments from the guests, working with the cash desk, - Giving general information about the hotel, the city, etc - Controlling and planning the work of the chambermaids, checking quality of the rooms cleaning - Controlling the work of the cook and the waiter - Controlling the work of security - Supplying the reception with the stationery - Leading the work with corporate clients