Менеджер по работе с клиентами

Была больше месяца назад

75 000 ₽

42 года (родилась 19 января 1983), не состоит в браке, детей нет

Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 21 год и 2 месяца

- Апрель 2011 – работает сейчас
- 14 лет и 9 месяцев
Manager of corporate sales
«Norma»
Обязанности и достижения:
- Building an implementation of development strategies and sales services company - Promotion of the services and products on the market - Development of new areas - Organization of work on a market research, competitive environment, fficiency, sales promotion - Development and maintenances of a selling range - Negotiations arrangement with customers - Certain confidential document filling (contracts etc) - Presentations (MS Power Point)
- Октябрь 2009 – март 2011
- 1 год и 6 месяцев
Customer service specialist
«Valeo Service»
Обязанности и достижения:
- Coordinate the supply process from Valeo to Customers - Handing contacts with Customers - Regular negotiate with customers by phone - Coordinate the order fulfillment - Checking products’ availability on WH - Provide customers with necessary docs in time and return of docs from customers - Complain handling/reporting - Providing logistics support to Customers - Regular follow up actual sales and sales estimate for Russia - Сalendar planning - Meetings organization and planning - Travel planning and arrangements within department - Certain confidential document filling (contracts etc) - Presentations (MS Power Point)
- Январь 2008 – август 2009
- 1 год и 8 месяцев
«Wrigley»
Customer service specialist
Обязанности и достижения:
- Providing customers with the information accordance to the sale conditions and products - Orders placement. Making invoices in SAP/R3 system, accordance to the existing procedures. - Reservation of the shortage items - Delivery control from the region stocks - Communication both with customers and logistic department accordance to delivery/acceptance of goods - Report processing at customers orders and placement of customers returns - Timely payment control of the debts, report processing and financial claims arrangement - Providing customers with the accounting report on the monthly basis - Making of sales and stock reports on the weekly and monthly basis - Providing customers and colleagues with the sales static information, reporting fulfillment of the line manager’s enquiries, Customer service manager and Operation manager
- Май 2007 – декабрь 2007
- 8 месяцев
Head of sales department
«Firstex»
Обязанности и достижения:
- Organization of work of sales department - Coordination of work of sales managers - Analysis and systematization of clients database - Working out and launching marketing promotion campaigns - Collaboration with key-clients - Participating in international exhibitions
- Сентябрь 2005 – май 2007
- 1 год и 9 месяцев
Manager-interpreter
«Firstex»
Обязанности и достижения:
- Increasing client’s network - Negotiation, making of contracts - Consultation of clients by the products - Preparing of sales offers. - Conducting of presentations - Order processing - Delivery control - Monitoring clients payments - Business correspondence - Translations\interpretations in negotiating
- Май 2004 – октябрь 2004
- 6 месяцев
Front desk secretary
hotel «Woods inn»., Город за рубежом
Обязанности и достижения:
- Registration of the clients - Check in their arrival and depart - Work with the computer, with the documents - Control of the fulfillment of the chief’s arrangements - Administrative duties
- Май 2000 – сентябрь 2000
- 5 месяцев
Secretary
Probation in TV Company CNN (Moscow bureau)
Обязанности и достижения:
- News translations - Answering phone calls Control of the fulfillment of the chief’s arrangements

Образование

- Высшее образование
- Дневная/Очная
- 2006
Московский государственный областной университет
Факультет: Interpreter’s faculty.
Специальность: Linguistics and the international communications

Обо мне

Дополнительные сведения:

Result-oriented, communicative, responsible, diplomatic. Literature, traveling, music. PC user: (Internet, Outlook, Word, Excel, Power Point, SAP/R3, BW)