Обязанности и достижения:
Providing support, help and advice to customers who use the companies products or services. Also responsible for arranging appointments, meeting with potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations. Duties: Dealing with customer enquiries by telephone, email, letter or face to face. Ensuring that a customers problem is brought to a satisfactory conclusion. Involved in developing a customer service policy. Collecting and analyzing data to monitor the level of customer service. Making sure that all Health and Safety procedures are adhered to. Completing all administrative tasks and updating records. Occasionally having to work in the company call centre. Ensuring all telephone calls are answered within a 15 second time frame. Booking appointments for sales representatives to visit potential customers. Using Word & Excel to write reports and create invoices. Maximising every sales enquiry.