Обязанности и достижения:
Skills: VoIP PBXs and Value Added Services of various platforms
Expirience: web applications, CRM systems, helpdesk systems and systems of voice recording. Build of applications for the IVR. Big expirience in integration projects into Microsoft's domain structures that used Active directory, Exchenge and Hyper-V solutions.Introduction of VAS solution: IVR, Call management systems, Voice mail. Deployment of Linux-based WEB services (Apache Tomcat) on Hyper-V virtual hosts with following AD integration (LDAP/NIS). Integration of proxy services (Squid). Worked with telecommunication equipment of Avaya, Alcatel, Cisco, HP. Building infrastructure between Softswitch and IP PBX by E1, SIP, H323, CO trunks with full sets of configuration: custom routing rules/DNIS Routing (segmentation by MSISDN, billing marks etc.). Setup of ACD, hunt-group, announcement interface (MOH, greeting), caller ID customization, ANI routing, Find Me / Follow Me, least cost routing (aar/ars analysis). Configure of redundant trunks and additional schemes of routing (bypass mode). Introduction of ready-engine CMS. Good skills of remote control (ssh, RDP, VNC). Practice of CTI of Avaya PBXs via AES (DMCC, TSAPI)