Обязанности и достижения:
Strategy and development MTS, RTK, MGTS and MTS-Bank (MBRR) consolidated front-middle office platform and initiatives, including SAP, Web, CRM, Financial&Management reporting, retail stores solutions, Call Centers, financial solutions, marketing and sales campaigns.
IT head of corporate Contact Center.
End-to-end responsibility from budgeting to service support of implemented solutions.
Technological processes streamlining and Operations alignment. Setup of independent monitoring system. Management of department and vendors. Contractual control.