Москва
Резюме № 5761531
Обновлено 4 апреля 2011
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Head of retail banking distribution

Был больше месяца назад
По договорённости
57 лет (родился 31 октября 1968), cостоит в браке, детей нет
Москва
Первомайская
Условия занятости
Полная занятость
Стандартный график
В офисе/На объекте
Гражданство
не указано
Контакты
Телефон
Почта
Будут доступны после открытия
Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 14 лет и 1 месяц

    • Октябрь 2003 – январь 2008
    • 4 года и 4 месяца

    Head of Retail Sales and Quality Management Department

    International Moscow Bank , since 12.2007 ZAO UniCredit Bank, Москва

    Обязанности и достижения:

    • Retail banking business strategy concept development, including the regional development strategy; • Distribution network management: management of retail banking product sales through branch network, remote channels (contact centre, direct sales) and alternative channels (partnership programmes), setting objectives and policies for Moscow-based and regional braches; co-ordination of branches’ sales activities; branches’ performance planning, monitoring and benchmarking, monitoring the process of achievement of the Retail Block goals; • Delivery channels network (physical, remote and alternative channels) planning and development (branches concept working out; customer-centric sales channels concept implementation envisaging Sales channels integration; business processes re-engineering); • Quality management system development, implementation and management (implementation of service standards, implementation of service and sales scripts, organisation of regular monitoring of retail outlets’ performance – controller’s visits and mistery shopping, customers’ interviews, development of measures aimed at an increase of service quality and customers’ satisfaction); • Staff recruitment, training and coaching; motivation system for sales force aimed at sales efficiency increase (SFE) development and implementation; • Development and launch of co-branding and partnership programmes; • Coprorate sales of retail banking products (payroll, customised loan products, etc.) for corporate customers. Major achievements: • The successful implementation of the strategy of a transformation of IMB from corporate banking institution into a universal bank has been completed • The scalable model for IMB retail banking business line has been developed and implemented • Retail branches formats, based on the business proceses efficiency concept, have been developed and implemented • Remote sales channels (internet-banking, including e-sales; mobile banking, call-centre etc.) have been developed and launched • Physical channels distribution network has more than tripled during two years leading to a relevant increase in retail banking sales • The first stage of the Sales channels integration project (“customer-centric bank concept”) has been completed • Regional expansion development concept has been worked out and implemented • Alternative sales channels (partnership programmes) have been developed and introduced – more than 50 partnership programmes • The full line of retail banking products (incl. car loans, consumer loans, mortgage loans, overdraft and credit cards) have been developed, launched and customised • Service quality management system has been implemented • Business processes re-engineering project (primarily related to an increase of sales effectiveness) has been completed • Completion of the third-party product sales via the Bank’s network project (Pioneer Investments’ Unit Investment Funds)
    • Август 2002 – октябрь 2003
    • 1 год и 3 месяца

    Head of Customers’ Service Department

    International Moscow Bank, Москва

    Обязанности и достижения:

    • Retail banking business strategy concept development (developed the first business concept of IMB retail banking “Business Plan by Product Lines); • Management of branches’ sales activities; • Marketing – brand management, market research, products development and positioning; • Full line of retail banking products development; sales channels planning and development; • Business processes analysis and re-engineering (acted as a co-manager of the project of business processes re-engineering in alliance with IDS Scheer).
    • Июнь 2000 – август 2002
    • 2 года и 3 месяца

    Branch Manager

    Bank Austria Creditanstalt (since 10.2001 International Moscow Bank), Москва
    • Март 1996 – март 1999
    • 3 года и 1 месяц

    Deputy Director, Head of Customers’ and Market Operations Division

    Russian Project Finance Bank (51%-owned EBRD subsidiary), Москва

    Обязанности и достижения:

    Corporate customers’ relationship and acquisition; sales/marketing; development and implementation of corporate banking products; IB and corporate finance products development and sales; development of the strategic policy of the Bank (including preparation of agenda and relevant documentation for BoD meeting); treasury operations
    • Апрель 1994 – декабрь 1995
    • 1 год и 9 месяцев

    Vice-President

    Commercial Bank “Russian Financial Society”, Москва

    Обязанности и достижения:

    International relations; special international projects; securities operations
    • Январь 1993 – февраль 1994
    • 1 год и 2 месяца

    Director of International Division

    “Russian Bread Bank Ltd. – Khlebobank”, Москва

    Обязанности и достижения:

    Creation of the Division; development of strategy and structure; customer relationship; correspondent banking
    • Август 1992 – январь 1993
    • 6 месяцев

    Manager, Acting Head of Securities Department

    Joint Stock Commercial Bank “Stolichny”, Москва

    Обязанности и достижения:

    Establishment of the department, development of the strategy and structure; organisation of the inter-bank short term loan market; privatisation advisory services for Bank’s customers; participation in co-ordination of the pioneer issue of GKOs

Условия занятости

  • Подходящие условия занятости
Полная занятость
Стандартный график
В офисе/На объекте

Образование

Иностранные языки

  • Английский язык — cвободное владение
  • Немецкий язык — базовый

Водительские права

  • B — легковые авто
Фото, имя и контакты доступны только авторизованным пользователям
Работа в МосквеРезюмеТоп-персоналБанки, инвестиции, лизинг

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