Резюме № 54772268
Обновлено 1 февраля 2024
Обновлено 1 февраля 2024
Experienced bilingual call center manager with excellent customer service and sales skills
Был больше месяца назад26 лет (родился 21 марта 1999)
Белгород, готов к переезду: Москва, Санкт-Петербург и ещё 2 города
Занятость
полная занятость
Гражданство
не указано
Контакты
Телефон
Почта
Профессиональные навыки
- Executive capacity
- Communication skills
- Patience and Empathy
- Problem solving skill
- Time management
- Sales Skills
- Adaptability
- Conflict resolution
- Multitasking
- CRM
- Показать еще
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 7 лет и 7 месяцев
- Июнь 2020 – октябрь 2023
- 3 года и 5 месяцев
Sales representative
FIrst City Monument BankОбязанности и достижения:
During my tenure as a sales representative at First City Monument Bank, I successfully managed a portfolio of clients, consistently achieving monthly sales targets. My key responsibilities included identifying and acquiring new clients, upselling and cross-selling banking products and services, maintaining strong relationships with existing customers, and conducting regular follow-ups to ensure customer satisfaction. I was also responsible for providing financial advice, conducting market research, and staying up to date with industry trends to effectively address clients' needs and expectations. In addition to these tasks, I collaborated with internal teams to streamline sales processes, participated in sales meetings, and contributed to the development of sales strategies to drive business growth. My unwavering commitment to delivering exceptional customer service and fostering long-lasting relationships contributed to the bank's reputation and overall success.- Ноябрь 2017 – апрель 2020
- 2 года и 6 месяцев
Customer service representative
VodafoneОбязанности и достижения:
During my role as a customer service representative, I handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate. I was responsible for addressing customer inquiries, providing information about products, assisting with orders and billing issues, resolving complaints and also collaborating with and performing administrative tasks as needed. My ultimate goal was to ensure customer satisfaction and promote a positive image of the company.- Март 2016 – ноябрь 2017
- 1 год и 9 месяцев
Community Manager
DiscordОбязанности и достижения:
I was responsible for managing several discord communities as a community manager. I have a strong understanding of Discord's moderation tools and procedures. I am also experienced in dealing with a variety of issues that can arise in online communities. I am confident that I can use my skills and experience to help your community thrive.
Образование
- Бакалавр
- 2022
Факультет: ScienceСпециальность: Mathematics. Computer Sciences
Обо мне
Дополнительные сведения:
I am an enthusiastic and motivated individual who is eager to apply for a customer service role. With exceptional communication skills, both written and verbal, I have a proven track record of providing outstanding customer service. I approach difficult situations with patience and professionalism, and have a successful history of resolving customer issues in a timely and efficient manner. My attention to detail and commitment to exceeding expectations make me a valuable addition to any customer service team.
Иностранные языки
- Английский язык — cвободное владение
- Русский язык — базовый
Фото, имя и контакты доступны только авторизованным пользователям
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