Резюме № 55522814
Обновлено 18 февраля
Обновлено 18 февраля
Experienced Account and Business Development Executive, Logistics
Была больше месяца назад43 года (родилась 05 ноября 1982)
Город за рубежом
Занятость
неполный рабочий день
Гражданство
Россия
Контакты
Телефон
Почта
Профессиональные навыки
- Business Development
- Business English
- Business communication
- Business Correspondence
- Presentation skills
- Client management
- Customer Account Monitoring
- Customer Needs Analysis
- Customer Relationship Management
- Customer Service
- Показать еще
Фото, имя и контакты доступны только авторизованным пользователям
Опыт работы 16 лет и 10 месяцев
- Сентябрь 2020 – март 2023
- 2 года и 7 месяцев
Senior Sales Support and Key Account Executive
Hellmann East Europe, МоскваInternational Logistics, Customs Clearance, Freight Transport, Air Cargo, Sea, River Transportation, Rail TransportationОбязанности и достижения:
• Monitoring, analysing, evaluation of cross-border logistics trends • Projects and tender supervision • Key account management • Designing, implementation and development of the unique system of document management for key customers according to the specific clients’ requirements.- Октябрь 2019 – март 2020
- 6 месяцев
Vendor Manager
Project work for one of the largest translation agencies, МоскваTranslation, InterpretingОбязанности и достижения:
• Sourcing and recruitment of freelance translators out of Russia for involvement in the several special projects for the international customers of the agency • Working to tight deadlines and successful involvement of the needed professionals in a timely manner; detecting completely new resources for finding the needed specialists.- Март 2014 – март 2020
- 6 лет и 1 месяц
Senior Business Development Executive
Hellmann East Europe, МоскваInternational Logistics, Customs Clearance, Freight Transport, Air Cargo, Sea, River Transportation, Rail TransportationОбязанности и достижения:
• Organization of high-level communication with the customers at senior management level • Supervision and compliance control of the sales executives to deliver new profitable business (5 team members) • Development of the training system for new team members (induction) • Project and power management of introduction of CRM-system: description of business processes specific for the company and their automation; monitoring and evaluation of the effectiveness of the system use; improvement of the system reliability and performance • Projects and tender supervision.- Ноябрь 2012 – март 2014
- 1 год и 5 месяцев
Business Development Executive
Hellmann East Europe, МоскваInternational Logistics, Customs Clearance, Freight Transport, Air Cargo, Sea, River TransportationОбязанности и достижения:
• Prospecting and acquisition of the new customers • Business development of the current customers, key account management • Achievement of the individual targets in terms of orders and under the terms of margins set by the company • Management of the internal events and workshops for sales team.- Апрель 2012 – октябрь 2012
- 7 месяцев
Key Account Executive
Hermes-DPD, МоскваCourier, Mail DeliveryОбязанности и достижения:
• Communication with key customers on a daily basis with regard to current issues, developing and offering key customers individual, cost effective solutions • Achievement of sales targets under the terms of margins set by the company (parcel volume increase from e-commerce players) • Project management: creating an integration plan; implementation of a new customer according to the plan.- Июнь 2011 – ноябрь 2011
- 6 месяцев
Field Sales Executive
DHL International, МоскваInternational Logistics, Customs Clearance, Courier, Mail Delivery, Air CargoОбязанности и достижения:
• Prospecting and acquisition of the new customers; management and development of the assigned Field Sales Territory (198 existing customers) • Successful achievement of individual targets in terms of orders and under the terms of margins set by the company • Co-ordination with the company departments in case of substandard situations as per customers' requests and finding the solutions quickly and effectively.- Март 2008 – июнь 2011
- 3 года и 4 месяца
Tracing Advisor
DHL International, МоскваInternational Logistics, Customs Clearance, Courier, Mail Delivery, Air CargoОбязанности и достижения:
• Shipment status monitoring, delivery arrangements and monitoring after customs release • Handling of contentious issues raised by consignor / consignee and dealing with substandard situations en-route to the destination point. Requests resolution • The Best Advisor of the Month - on repeated occasions; performance exceeds the expectations in compliance with the annual personnel appraisal.- Июль 2006 – март 2008
- 1 год и 9 месяцев
Customer Service Advisor
DHL International, МоскваInternational Logistics, Customs Clearance, Courier, Mail Delivery, Air CargoОбязанности и достижения:
• Incoming customers' calls: advising on estimated shipments and dispatching of bookings for pick-up • Proactive sales of value-added services • 100� call quality monthly and meeting the sales targets.- Июль 2005 – апрель 2006
- 10 месяцев
Administrative Assistant
Group of Companies "Triumph", МоскваConsulting Services, Legal ServicesОбязанности и достижения:
• Implementation and maintenance of Corporate Records • Written translations (English - Russian, Russian - English, German - Russian) of print media and correspondence.
Образование
- Высшее образование
- 2015
- Высшее образование
- 2005
Факультет: Linguistics and Intercultural CommunicationСпециальность: Diploma with honours
Обо мне
Дополнительные сведения:
• Strong commitment and client-centeredness - 16-year experience in logistics in the largest international companies supporting my customers at the highest level and generating customer loyalty
• Excellent communication skills and strong negotiating abilities - 12-year experience in sales and business development including communication with the customers at senior/top management level on the stage of negotiations; effective development of working relationships within the structural subdivisions of the companies in Russia and through the global networks
• Leadership - 3 years of supervision and compliance control of the sales executives (5 team members)
• Great team player as much as a sole worker, highly organized, responsible even if working remotely
• Commitment to results
• Excellent analytical skills
• Strong attention to details
• Permanent self-cultivation and ability to put the new knowledge to use.
• Advanced PC user (Word, Excel, Power Point, Outlook, Internet)
• Touch-typing.
Other experience and skills:
• 2003 - 2006; 2008-2009 – English language teacher for children and adults (private practice)
• 2015 – 2016 - Freelance personal fashion stylist and image consultant.
Business Development, Business English, Business communication, Business Correspondence, Presentation skills, Client management, Customer Account Monitoring, Customer Needs Analysis, Customer Relationship Management, Customer Service, Customer orientation, Analytical skills, Negotiation skills, Sales Forecasting, Sales Management, Sales Planning, MS PowerPoint, Coaching, Training, Conflict resolution, Teamleading, Recruitment, CRM, Market Research, Account Management, Leadership Skills
Иностранные языки
- Английский язык — cвободное владение
- Немецкий язык — базовый
- Сербский язык — разговорный
Фото, имя и контакты доступны только авторизованным пользователям
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