Customer support manager

Был больше месяца назад

60 000 ₽

Соискатель скрыл дату рождения

Москва, удаленная работа, готов к переезду

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 1 год и 8 месяцев

- Июнь 2024 – июнь 2024
- 1 месяц
Quality Analysis (QA) team & Customer Support Manager
Vostok Digital., Москва
Role as a Customer Support Manager
Обязанности и достижения:
Role as a Customer Support Manager Managed live chat support operations through Freshdesk, offering real-time assistance and resolving inquiries promptly. Provide live feedback on their deposit, refer them to the correct result, explain the situation coefficient and create the Jira ticket or forward the request on the portal. Provide the answer on the withdrawal as the like how this work, how to make it and create the Jira ticket or forward the request on the portal. Utilized the company's CRM to deliver personalized responses and tailored solutions, increasing customer satisfaction and retention. Oversaw KYC verification processes, ensuring compliance with regulatory requirements and safeguarding client data integrity. Facilitated document signing processes using HelloSign, streamlining procedures and improving efficiency in client interactions. Provided administrative support in organizational tasks, contributing to the smooth functioning of daily operations. Role as a Quality Analysis (QA) Team Leader: Distributed tasks among team members. Checked the daily and weekly tasks of the team's work. Analyzed the team's performance to maximize profit. Prepared weekly schedules for the team based on their abilities and the manager's guidance. Conducted weekly meetings based on mistakes and appeals raised by different teams. Catered to rules and regulations based on the situation and resolved problems as they arose. Created Google Sheets with all possible formulas and Google Docs with detailed explanations of tasks and work processes. Created all documentation on Atlassian with detailed explanations of tasks and work processes. Organized meetings with higher authorities in the company, provided feedback on each situation, and managed the responsibilities of all managers under my supervision.
- Январь 2020 – июль 2021
- 1 год и 7 месяцев
Customer support manager (Sales) and HR manager
ExpoPromoter group USA, Москва
Customer support manage
Обязанности и достижения:
Confirmation of online registration for exhibitions. Working with both cold calls (calls to potential customers who are not expecting your call) and hot calls (calls to leads who have expressed interest in your product/service). Looking for and establishing partnerships with different companies. Maintaining necessary statistics of successful leads. Talent Acquisition and Recruitment: Managed end-to-end recruitment, reducing time-to-hire and improving hire quality. Employee Relations and Engagement: Enhanced employee satisfaction and retention through engagement programs and conflict resolution. Performance Management: Implemented performance management systems, boosting productivity and fostering a culture of continuous improvement. Training and Development: Organized training programs, increasing employee skill proficiency. Compliance and Policy Implementation: Ensured legal compliance by developing and enforcing company policies and conducting regular audits.