Customer support manager

Был больше месяца назад

120 000 ₽

35 лет (родился 11 декабря 1989)

Москва

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 13 лет и 7 месяцев

- Июль 2019 – работает сейчас
- 6 лет и 5 месяцев
Sales Executive
Volga Dream , Москва
http://volgadream.ru
Tourism
Обязанности и достижения:
- Customer Service (email, phone, in person) - Sales and marketing campaign management - Email Marketing - Website content management
- Ноябрь 2017 – июнь 2019
- 1 год и 8 месяцев
Visa and Passport Specialist
CIBT Inc., Washington DC
http://cibt.com
CIBTVISAS is the world's largest provider of global Visa and Immigration Solutions. CIBT offices operate in the United States, Europe, Middle East & Africa, and Asia Pacific.
Обязанности и достижения:
* Processed travel visa documentation; * Performed Data entry of the immigration related documents; * Analyzed errors in documentation and provided proper guidance to clients; * Monitored deadlines and timely solved work-related issues and problems; * Effectively interacted with team and assisted team leader with special assignments as requested.
- Апрель 2017 – декабрь 2017
- 9 месяцев
Technical Support Specialist
Setka LLC, Москва
http://setka.io
SETKA is a Russian software development company that specializes in creating content management tools for media companies.
Обязанности и достижения:
* Provided technical support for software users; * Conducted customers onboarding process; * Performed front-end software testing for quality control; * Developed and maintained knowledge base, instruction manuals, technical documentation, Help-Center articles and tutorials. * Interacted with team on product improvement and development.
- Январь 2012 – ноябрь 2016
- 4 года и 11 месяцев
Leading Customer Support Specialist
Ru-Center, Москва
http://nic.ru
RU-CENTER is the largest domain name registrar and one of the leading web hosting providers in
Обязанности и достижения:
* Provided technical support for web hosting users; * Served as a liaison between web site owners and foreign Certification Authorities; * Interacted with top level domain registry operators, Certification Authorities (Symantec, Geotrust, Comodo) on partner contracts issues. * Assisted team leader with special projects as requested.

Образование

- Высшее образование
- 2011
Moscow State Regional University
Факультет: LInguistics
Специальность: Bachelor of Arts
- Высшее образование
- 2009
Friedrichshafen University
Факультет: German studies

Обо мне

Дополнительные сведения:

Technical support, Content Management, Account Management Website development and design, Software Testing Customer Support, Business English, Travel Support, Web Design