Обязанности и достижения:
For one year, I worked as a customer service representative for an MostBet online casino. I am experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call. Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place involving customers.
Manage 50+ daily customer calls; answer customer questions, clarify product offerings, and work to resolve account issues for an 88% customer satisfaction rating in FY 2023; and an 83% CSR in FY 2022.
Achieved consistent weekly call volume of 300+ customers
Recommended new products and services to customers, depending on needs; generated 25+ new weekly sales leads