Customer Service Manager

Была больше месяца назад

По договорённости

Соискатель скрыл дату рождения

Москва, готова к переезду

Занятость

полная занятость

Гражданство

Россия

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 18 лет и 11 месяцев

- Сентябрь 2020 – работает сейчас
- 5 лет и 3 месяца
Distributors Coordinator
ASP, Fortive, Москва
Medical, Diagnostic Equipment, Tools (Manufacturing)
Обязанности и достижения:
- coordinating the process of re-signing contracts by distributors and customers in Russia and CIS countries - negotiating the terms of agreements with the heads of the clients and distributors enterprises and responsible persons - working with legal consultants and the commercial department to resolve disputes with distributors and clients regarding the terms of contracts - interaction with functional departments to agree and approve conditions - coordinating compliance program with distributors and European office, commercial team
- Апрель 2012 – ноябрь 2019
- 7 лет и 8 месяцев
Customer Service Manager
Gilbarco Veeder-Root, Fortive
Equipment and Machines for Mining, Energy, Oil and Gas, and Chemical Industries (Promotion, Wholesale), Equipment and Machines for Mining, Energy, Oil and Gas, and Chemical Industries (Manufacturing)
Обязанности и достижения:
- liaising with distributors and customers over administrative issues, order planning, assisting distributors and customers in communication with company’s production facilities - continuous improvement of order handling process, logistics process, communication with factories, enabling operations to produce and ship goods to customer agreed date - providing support to commercial team in terms of sales forecasting, shipments planning, visual management, CRM activities, etc. - managing of spare parts sales, increasing sales of spares in the region - leading Customer Service Team in Romania (EMEA order handling and CPTK center)
- Март 2008 – апрель 2012
- 4 года и 2 месяца
Sales Manager
Gilbarco Veeder-Root
Equipment and Machines for Mining, Energy, Oil and Gas, and Chemical Industries (Manufacturing)
Обязанности и достижения:
- developing existing customer accounts leading to sales growth - building long-term business relations with new accounts - analyzing minor countries market potential and profitability of different products - setting distribution channels in minor countries - developing strategy for achieving sales targets
- Апрель 2006 – март 2008
- 2 года
Sales support manager
Gilbarco Veeder-Root
Equipment and Machines for Mining, Energy, Oil and Gas, and Chemical Industries (Manufacturing)
Обязанности и достижения:
Supporting local Sales team in preparing commercial offers to customers, establishing and following up on contacts, liaising with company’s production facilities and other agents for ordering and delivering production to CIS & Baltics - compiling and submitting sales data to the Head Office in Europe - maintaining sales forecast (updating on a weekly basis, analyzing, making reports) - preparation work and translation of negotiations related to company acquisition - marketing support, organizing distributor conferences, seminars, exhibitions

Образование

- Бакалавр
- 2000
Penza State Teachers Training University
Факультет: Foreign languages
Специальность: English and German

Обо мне

Дополнительные сведения:

Excellent communication skills, result oriented, able to work in team and independently, quick learn, Strong problem solving and negotiation capabilities, 7+ years of working in customer service (distribution, B2B) with major clients: Lukoil, Shell, Tatne, 10+ years of working in large international companies, fluent English, Team management