Customer Service Manager

Был больше месяца назад

По договорённости

60 лет (родился 09 октября 1965), cостоит в браке, есть дети

Москва, готов к переезду

Занятость

полная занятость

Гражданство

не указано

Контакты

Телефон

Почта

Будут доступны после открытия

Фото, имя и контакты доступны только авторизованным пользователям

Опыт работы 35 лет и 9 месяцев

- Апрель 2011 – декабрь 2023
- 12 лет и 9 месяцев
Customer Care and Services Manager
GE Grid Solutions /Grid Automation , Москва
http://www.gegridsolutions.com
Обязанности и достижения:
1. Driving growth and managing of regional (Russia and CIS) customer support activities (+20% YTY before 2015): - Service Sales management (field maintenance, training, repairs, consulting, retrofit) - opportunities search/control, order forecast, cost estimation, price setting, 223-FZ tender management, contract negotiation/approval; - Local Repair process supervision (local repair center facilities, work force, spare parts turnover, tools & methods, works instructions, process flows, factory communication, customer satisfaction follow up, improvement plan follow up); - Customer Training process supervision (training center facilities, training courses content update/modification, course schedule and cancellation, customer satisfaction follow up, improvement plan follow up) - Technical Support process supervision (hot line/helpdesk, customer issue sorting/solving/follow up); - Warranty management (cost of non-quality collection and report); - Customer complaints management; - Customer satisfaction management; - Note: No direct reports, matrix structure
- Июнь 2008 – март 2011
- 2 года и 10 месяцев
Sales (interim) Director DC Telecom
Emerson Network Power, Москва
Обязанности и достижения:
• Manage sales (4 people) and service department (4 people) in a matrix international organization in the fileld of telecom power supplies equipment. Responsible for obtaining sales budget (up 10 MUSD) and profitability for equipment and service. • Ensure timely and accurate financial planning and reporting within local/EMEA/US business processes. • Developing key customer contacts on medium-top level • Planning marketing strategy and execution of marketing activities (seminars, WEB-site, trade shows, etc) • Developing and improving internal work procedures, sales and service tools and information systems
- Сентябрь 2006 – июнь 2008
- 1 год и 10 месяцев
Project Sales Manager / Product Manager (Group Leader)
Emerson Network Power, Москва
Обязанности и достижения:
• Achieving individual and group sales objectives (sales & project management of complex projects for telecom DC power supply systems (up to 2-3 MUSD annually), • Managing subcontractors and local suppliers • Managing a sales support group (2 persons) • Managing the actual product portfolio (pricing, product configurators, product plans, product homologation (certification), user manuals, etc) • Developing customer relations on intermediate level • Managing sales and purchasing contracts preparation and execution
- Сентябрь 2003 – сентябрь 2006
- 3 года и 1 месяц
Project Sales Manager
“Emerson” LLC (Moscow) - Emerson Network Power Division, Москва
Обязанности и достижения:
• Achieving individual and group sales objectives (sales & project management of complex projects for telecom DC power supply systems (up to 1 MUSD annually) • Development of customized technical solutions • Managing subcontractors and local suppliers • Developing customers relations, conducting sales presentations and negotiations to direct accounts (Vimpelcom, Megafon, MTS, etc.) • Preparation of both sales and purchasing contracts, cost and margin sheets • Planning and execution of Marketing activities (exhibitions, WEB, direct mail, etc.)
- Апрель 2000 – сентябрь 2003
- 3 года и 6 месяцев
Sales Engineer
Rep. office of “Emerson Energy Systems AB”, Sweden, Москва
Обязанности и достижения:
• Developing and managing regional sales through selected distributors and partners (channels) • Development of customized technical solutions • Developing customers relations, conducting sales presentations and negotiations to end-users • Managing product support (user manuals, brochures prices, etc) for all range of DC products • Planning and execution of Marketing activities and Brand development strategy
- Апрель 1998 – апрель 2000
- 2 года и 1 месяц
Sales Engineer
Ericsson, Москва
Обязанности и достижения:
• Development of customized technical solutions for all range of power and cooling products for Complex Ericsson projects (direct and indirect accounts) • Managing product support (user manuals, prices, configurators etc) for all range of products. • Planning and execution of Marketing activities and Brand development strategy
- Январь 1991 – март 1998
- 7 лет и 3 месяца
Sales Engineer – Process Control Project Sales Manager
JV “AvtoInfo” (Soviet- Yugoslav), Москва
Обязанности и достижения:
• Sales of PLC and SCADA systems and complex technological and energy control projects for automotive and tire industries • Development of customized technical solutions • Managing of full sales cycle – presale, sales, delivery, implementation and aftersales support
- Апрель 1988 – январь 1991
- 2 года и 10 месяцев
Electrical Designer
Scientific Research Institute“NIITavtoprom”, Москва
Обязанности и достижения:
• Development of sofware for automotive PLC (programmable logical control) and SCADA applications